Frequently Asked Questions

Start Service

On the MyUnitil landing page, scroll down to the "Are you a new customer?" section and select the appropriate form. For existing properties, fill out the "Application for New Service." For new construction properties, fill out the "Contractor Request Form."

Transfer/Move or Stop Service

Log in to your MyUnitil account. From the "Account Services" tab found on the left-hand side navigation, you can transfer or disconnect your service.

To transfer/move your service, you will be required to pay any outstanding arrears balance on the account before the transfer request can be processed. 

First, you’ll want to find out if we are already serving your neighborhood, check this map. If we do service your neighborhood and you’re ready to make the switch, fill out our Switch to Gas form or call us toll-free at 1-888-486-4845 for more information or to check availability in your neighborhood.

Yes, within your MyUnitil account, you can pay multiple accounts in a single transaction (up to 25 accounts) as long as they are linked within your MyUnitil profile.

Yes. In addition to the resources Unitil offers to help manage energy costs, we collaborate with several community-based relief funds across New England. These programs are designed to assist customers who are facing a temporary financial crisis or emergency needs.

These funds are often a vital resource for households that may not meet the income requirements for federal or state fuel assistance but still require short-term support. 

Below is information on how to access the programs available in your state.

Maine: Keep ME Warm

If you are in need of emergency heating assistance, Keep ME Warm is a statewide initiative coordinated by Maine’s United Ways and Community Action Agencies. Funds are distributed based on immediate need to assist individuals directly or through local organizations. 

To check eligibility or apply, visit the United Way Southern Maine's webpage: uwsme.org/keep-me-warm 

Massachusetts: Good Neighbor Energy Fund 

The Massachusetts Good Neighbor Energy Fund (GNEF) is available to residents who are in a temporary crisis and struggling to pay their energy bills, but do not qualify for federal or state energy funds. 

To find out if you qualify for assistance, visit: magoodneighbor.org

New Hampshire: Neighbor Helping Neighbor 

If you are experiencing a financial hardship or emergency but do not qualify for other government-funded energy assistance programs, Neighbor Helping Neighbor (NHN) may be able to assist. NHN is a non-profit organization that provides grants specifically designed to prevent customers from having their utility service disconnected. 

To learn more about the application process, visit: nhnfund.org

More options: 

We offer a variety of flexible payment plans, as well as information on assistance programs and local agencies in your area. If you’d like to discuss your options, you can always call us at 1-888-301-7700.

Explore Unitil's New Energy Navigator

Whether you're looking to reduce your monthly bills, minimize your environmental impact, or better understand your energy usage, Unitil's Energy Navigator platform serves as your comprehensive resource for information, tools, and programs designed to empower you. We have gathered everything you need in one place, making it easier than ever to find solutions tailored to your specific situation and goals. Our aim is to be your trusted energy partner, helping you make smart choices for your life.

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