Typically a few days from when the bill is issued. They are emailed to the email address associated with your MyUnitil account.
- Your Account
There are many benefits to managing your account(s) online. You can view detailed usage charts and graphs, submit service requests, report a power outage, sign up for real-time outage updates, and much more.
You'll also be able to use the MyUnitil mobile app which offers a convenient and secure way to access your account on the go.
To create your account visit:
You will need your account number to sign up.
Bangor Area Customers:
Welcome to MyUnitil! If your Bangor Natural Gas account did not have a verification method on file, you will need to add one before creating a MyUnitil account. Verification methods include a Social Security number or a tax identification number.
To add a verification method to your account, please call us at 1-888-301-7700.
- Your Account
If you notice any damage to Unitil’s equipment, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a Customer Service representative.
- Outages & Emergencies
Your account number is the ten-digit number located on your monthly energy statement. Don't have a statement handy? Just call our Customer Service team at 1-888-301-7700 and we'll help you locate it.
- Your Account
Yes. In addition to the resources Unitil offers to help manage energy costs, we collaborate with several community-based relief funds across New England. These programs are designed to assist customers who are facing a temporary financial crisis or emergency needs.
These funds are often a vital resource for households that may not meet the income requirements for federal or state fuel assistance but still require short-term support.
Below is information on how to access the programs available in your state.
Maine: Keep ME Warm
If you are in need of emergency heating assistance, Keep ME Warm is a statewide initiative coordinated by Maine’s United Ways and Community Action Agencies. Funds are distributed based on immediate need to assist individuals directly or through local organizations.
To check eligibility or apply, visit the United Way Southern Maine's webpage: uwsme.org/keep-me-warm
Massachusetts: Good Neighbor Energy Fund
The Massachusetts Good Neighbor Energy Fund (GNEF) is available to residents who are in a temporary crisis and struggling to pay their energy bills, but do not qualify for federal or state energy funds.
To find out if you qualify for assistance, visit: magoodneighbor.org
New Hampshire: Neighbor Helping Neighbor
If you are experiencing a financial hardship or emergency but do not qualify for other government-funded energy assistance programs, Neighbor Helping Neighbor (NHN) may be able to assist. NHN is a non-profit organization that provides grants specifically designed to prevent customers from having their utility service disconnected.
To learn more about the application process, visit: nhnfund.org
More options:
We offer a variety of flexible payment plans, as well as information on assistance programs and local agencies in your area. If you’d like to discuss your options, you can always call us at 1-888-301-7700.
