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Frequently Asked Questions
Answers to the questions we hear most often.
Typically a few days from when the bill is issued. They are emailed to the email address associated with your MyUnitil account.
Your Account
There are many benefits to managing your account(s) online. You can view detailed usage charts and graphs, submit service requests, report a power outage, sign up for real-time outage updates, and much more.
You'll also be able to use the MyUnitil mobile app which offers a convenient and secure way to access your account on the go.
Welcome to MyUnitil! If your Bangor Natural Gas account did not have a verification method on file, you will need to add one before creating a MyUnitil account. Verification methods include a Social Security number or a tax identification number.
To add a verification method to your account, please call us at 1-888-301-7700.
Your Account
If you notice any damage to Unitil’s equipment, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a Customer Service representative.
Outages & Emergencies
Your account number is the ten-digit number located on your monthly energy statement. Don't have a statement handy? Just call our Customer Service team at 1-888-301-7700 and we'll help you locate it.
