Frequently Asked Questions
How is my usage measured?
Unitil uses both Automated Metering Infrastructure (AMI) and an Automated Meter Reading system (AMR) to capture customer meter readings. These technologies provide accurate readings on the final day of the billing cycle but provide data at various intervals throughout the billing period. As a customer, you are also able to physically read your meter in order to view your usage.
Why is my bill higher than last month?
There are many reasons your bill may fluctuate throughout the year. The number of days of the month, a change in seasons, and your monthly appliance usage can all have an impact. Rates for electricity and gas also vary from month to month, due to larger factors such as energy demand and weather events (watch this video about rate changes).
What if I can’t pay my bill this month?
How can I make my bill cheaper?
There are many adjustments you can make that can lower your monthly bill. One is to make energy efficient changes in your home or business. We offer electric and gas efficiency programs in partnership with local, state and federal agencies. These programs include sizable rebates and incentives for efficiency upgrades, improving your home comfort and convenience, and reducing your monthly energy costs.
What if I have a question about my bill?
Your monthly energy statement contains a lot of information, and doesn’t always use straightforward terminology. We provide information on our website to help you decipher your bill, but if you have further questions, you can always contact our Customer Service team at 1-888-301-7700.
Pricing & Rates
What causes rate changes on your bill?
The cost on your utility bill can change every month and much of it is determined before you even turn the power on. Watch the video to learn more about what makes up the total cost of your monthly energy bill.