Contact Us

As a Unitil customer, you can choose from a variety of flexible payment options. Please note that while most of our options are free, some incur a small processing fee. If you would like to pay your bill for free, you can do so through your MyUnitil account or pay as a guest. You can also enroll in our convenient automatic bank draft option (UniPay).

Alternatively, you can pay by mail, in person at your nearest Western Union location, or over the phone (call 1-888-301-7700).

Mail your payment to:

Unitil
P.O. Box 981077
Boston, MA 02298-10100

Having trouble paying your bill? Get financial assistance from a variety of programs that can help with your energy costs.

If you are experiencing a loss of power to your home, you can report your outage:

• through your MyUnitil account under the "Account Services" tab -> "Report an Outage"
• online using our outage submission form 
• using the MyUnitil mobile app -> click "Report a Power Outage"
• by calling our Customer Service line at 1-888-301-7700

Start Service

On the MyUnitil landing page, scroll down to the "Are you a new customer?" section and select the appropriate form. For existing properties, fill out the "Application for New Service." For new construction properties, fill out the "Contractor Request Form."

Transfer/Move or Stop Service

Log in to your MyUnitil account. From the "Account Services" tab found on the left-hand side navigation, you can transfer or disconnect your service.

To transfer/move your service, you will be required to pay any outstanding arrears balance on the account before the transfer request can be processed. 

First, you’ll want to find out if we are already serving your neighborhood, check this map. If we do service your neighborhood and you’re ready to make the switch, fill out our Switch to Gas form or call us toll-free at 1-888-486-4845 for more information or to check availability in your neighborhood.

As a company, we support the idea that our customers should explore all options available, and that they are free to make a decision on an energy contract that is right for them.

Unitil’s electric customers in Massachusetts and New Hampshire have the option to take supply service from Unitil or purchase their electricity from competitive suppliers. This supply portion of your bill is only one portion of the overall rate that utility customers pay.

All of Unitil’s residential, commercial and industrial natural gas customers also may choose the company that supplies their natural gas – a right often referred to as customer choice. Your options will vary depending on your state.

We’re always looking for new employees that will bring their energy for life to Team Unitil. To learn about our culture and benefits and view open positions, visit our Careers page.