File a Property Damage Claim

Report damaged property.

If you believe Unitil caused a loss for which you should be compensated, you may submit a claim for review. If Unitil is proven to be at fault for all or a portion of the damage, we will determine the appropriate amount of that loss and resolve the claim.

Please keep in mind that Unitil cannot be held responsible for damage caused by circumstances beyond our control, including but not limited to:

Weather events and conditions such as hurricanes, flooding, snow and ice, lightning, or extreme temperatures
Power outages or voltage fluctuations
Third-party negligence, such as a driver (who is not a Unitil employee) hitting a utility pole
Animal contact

Form to File a Property Damage Claim

Please fill out the following form to initiate the claims process. Our team will confirm receipt of your claim, review your claim, and provide you with an explanation of our findings.

If preferred, you may download and mail a completed form (including attachments) to:

Unitil Service Corporation
ATTN: Claims
6 Liberty Lane West
Hampton, NH 03842

For questions about your bill or any questions that do not involve property damage, please contact Unitil Customer Service at 1-888-301-7700.

* symbol denotes required fields.

Your Information

First name

Last name

Email Address

Daytime phone number

Evening phone number

Are you the owner of the property where the damage occurred?

Yes

Property Owner Information

First name

Last name

Daytime phone number

Evening phone number

State

City/Town

Street address

Account number

10-digit Unitil account number (no hyphens or special characters) If not a Unitil Customer, please enter 0.

Date and Time of Damage

Date

Time

Location of incident

Description of how damage occurred

Attach file(s)

Please attach any documentation and/or evidence (optional).

Unlimited number of files can be uploaded to this field.
100 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, avi, mov, mp3, mp4, wav.

Add Damaged Item(s)

Damaged item

Damaged item
Description of property Make, model, serial number, etc. Date purchased Original cost Repair cost Replacement cost

Disclaimer

The sole purpose of this form is to gather information and should not be construed as an admission of liability by Unitil.

CAPTCHA

This question is to prevent automated spam submissions.

Claim FAQs

The length of time for a claim review depends on the complexity of the case and how much investigation is needed.

To ensure a timely, efficient claims process, we recommend you do the following:

Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered
Take photos of all damages

If you wish to check on the status of your claim, please email claims@unitil.com with your claim number in the email subject.

If your claim is denied, you have the right to appeal it. All redetermination appeals must be made in writing. Please include any new information that has come to light that could make a difference by filing your claim on our website, or by mailing* the information to:

Unitil ATTN: Claims
6 Liberty Lane W
Hampton, NH 03842

You will receive an email once your claim redetermination appeal has been received.

*Please ensure to include your email address in the appeal.

File a Property Damage Claim

Form to File a Property Damage Claim

Claim FAQs

Do I have to file a damage claim within a certain period of time?

How long will it take to review my damage claim?

Can I file a damage claim with an insurance company instead of with Unitil?

What if my damage claim is denied?