Unitil proudly provides electricity and natural gas to communities in Maine, Massachusetts and New Hampshire.
We provide energy to your home or business so you have the power to take care of everything else.
Frequently Asked Questions
What is Unitil’s service area?
Unitil provides electric and gas service to specific regions of Massachusetts and New Hampshire, and natural gas to specific regions in Maine. Not sure if you’re in our territory? View our service areas.
How do I start, stop or move/transfer my service?
If you are moving into the Unitil service area, you may request service to your home or business. Once you have started your service, we also encourage you to set up a MyUnitil online account so that you can manage your account details and view usage and payment history online. If you're already a Unitil customer and need to change your existing service or notify us that you are moving, you can use the following links to fill out the form that meets your needs.
Where do you offer natural gas?
Unitil currently provides natural gas to communities in Maine, Massachusetts and New Hampshire, but it is not currently available in all locations. View our service areas to see if there is natural gas service in your town or city. Call us toll-free at 1-888-486-4845 to check availability on your street, or check the map on our Switch to Gas page.
Do you offer solar?
While Unitil does not provide customers with solar panels, we allow (and in fact, encourage!) you to generate your own renewable energy in parallel with our electric system. Customers who generate more electricity than they need can push that electricity back out through their meters as a surplus, saving money on their electric bill.
Where can I find the latest outage and restoration information?
Visit our Outages & Emergencies section to view the latest public service announcements and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration and preparing for extended outages. We also have dedicated resources and information for municipal contacts in the communities we serve.
How can I pay my bill?
As a Unitil customer you can choose from a variety of flexible payment options. Please note that while most of our options are free, some incur a small processing fee. If you would like to pay your bill for free, you can do so through your MyUnitil account or pay as a guest. You can also enroll in our convenient automatic bank draft option (UniPay).
Alternatively, you can pay by mail, in person at your nearest Western Union location, or over the phone (call 1-888-301-7700). Please note that while paying through our automated phone system is free, if you would like to make a credit card payment with a live representative you will incur a $2.75 processing fee.
Mail your payment to:
P.O. Box 981077
Boston, MA 02298-10100
Having trouble paying your bill? Get financial assistance from a variety of programs that can help with your energy costs.
Whether you’re looking for ways to conserve energy, upgrade to natural gas or hoping to learn more about how we bring energy to your life, these articles will help put the power in your hands.
For builders and contractors
From construction standards and installation requirements, get the up-to-date gas and electric service information and resources you need to get energy flowing to your project.