Frequently Asked Questions

If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online.

If you are an existing customer, please call us toll-free at 1-888-301-7700 and we'll assist you.

Typically a few days from when the bill is issued. They are emailed to the email address associated with your MyUnitil account.

You may receive one more paper bill after you have enrolled in the program. After that, you'll receive email or text notifications to the information associated with your account when your next bill is ready to view.

If you wish to revert to a paper bill, please update your communication preferences on our secure website or contact our Customer Service team at 1-888-301-7700.

Your bill can be paid by selecting the "Pay" button in your MyUnitil account. The payment date is automatically populated to match the due date and the amount on your bill. You may change the payment date or amount by highlighting the appropriate fields and entering the new information. We also offer a one-time payment feature if you do not have a MyUnitil account.

If you have a credit balance, the amount due summary line will show a zero balance. The exact amount of the credit can be found by looking at the bill detail.

Our e-bill program is offered through our partner, Checkfree. You can call Checkfree's support team toll-free at 800-564-9184.

We offer email and text notifications for various types of account notifications. Customers are encouraged to manage their bill delivery and other communication preferences on our secure website.

To add or remove an account from your MyUnitil profile, log in to our secure website and navigate to the My Accounts or Account Summary page. Click "Add Utility Account" to look up other Unitil accounts associated with your customer ID. If the account you are looking for is not listed please call 1-888-301-7700 and our Customer Service team will assist you.

To view our list of observed holidays for the current year, please visit our Contact page and scroll down to the “Observed Holidays” section.

If you have received a termination notice, call us immediately at 1-888-301-7700. If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

Avoid shut-off by taking these steps:

• Pay online or by phone — We accept payments by credit/debit card or electronic check on our secure website, or via our automated telephone system by calling 1-888-301-7700.
• Pay in person — Find a payment location near you.

Late charges: Your payment is credited to your account on the date Unitil receives the payment. If payment is not received by the due date of your current bill, a late payment charge will be added to your account. The late payment charge for gas service is 1%. The late payment charge for residential electric service is 1%. The late payment charge for commercial electric service is 1.5%.

We will keep our customers informed through direct communication as they are impacted or if conversion opportunities exist. Look for direct mail and local advertising initiatives to keep you apprised of the opportunity. To connect with one of our Customer Energy Solutions specialists visit our Switch to Gas page.