Frequently Asked Questions

Tree crews are an integral part of outage restoration during and following storms. We work with our tree contractors to reserve resources ahead of major storms, and communicate with crews during and after power restoration to address hazard trees and other compromises to our system.

Tree debris is not removed during or after storms; this is the tree-owner’s responsibility. Any debris that is a result of our standard trim cycles is removed or put through a chipper. Pieces not fitting into the chipper are cut into manageable lengths and left for the owner or designee.

We don’t remove debris after our tree or line crews remove branches or trees during unscheduled outages and other emergencies.

We don’t take cut wood away because it has value and belongs to homeowners. It may be able to be sold if you don’t want to keep it yourself.

If you’ve requested pruning, we’ll visit your property for an assessment. If your trees affect power equipment or clearances, or pose a significant threat to our system, we’ll work with you to remove them.

While putting the lines underground sounds like a safe and aesthetic alternative to pruning, it’s not always the answer. Burying electrical lines is expensive and may lead to longer outages and more difficult repairs in the event of failure. Trees can still be damaged since roots are often impacted by underground work as well.

A number of payment locations are conveniently located throughout our service areas. To find a location to make a payment, please search for your nearest Western Union location.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting! Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

• Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
• Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit Unitil account number.
• The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

You can pay your bill using your credit card (Visa or Mastercard only) or by check using our automated system. No waiting required! If you wish to speak to a representative to pay by credit card, you will be transferred to our third-party vendor. Please call 1-888-301-7700 to pay your bill today.

We accept payments by credit/debit card (Visa, Mastercard, Google Pay, or Apple Pay) or electronic check on our secure website. You can conveniently log in to your MyUnitil account to make a payment.

Alternatively, you may make a one-time Quick Pay payment without registering for an account using Visa, Mastercard, electronic check, or with your digital wallet on your mobile device (Google Pay or Apple Pay).

To mail in a payment, please address it to:

Unitil
P.O. Box 981077
Boston, MA 02298-1077

To enroll in budget billing, please call Customer Service at 1-888-301-7700. 

Learn more about budget billing

We offer a free, secure and reliable electronic bill delivery and payment service.

To enroll, log into or create a MyUnitil profile using the MyUnitil mobile app or myaccount.unitil.com. Navigate to the "Profile" tab in the main menu, then select "Notifications" at the top of the page. 

Select an account number, email, phone number, and text number under the "Communication Preference" section. 

Under the "Notification Subscription" section, toggle to Yes for receiving email, and/or SMS/Text for "Your Monthly Bill." Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.

After the next billing cycle following your enrollment, you will receive an electronic bill instead of a paper version at the email address associated with your account.