Frequently Asked Questions

If you are experiencing a loss of power to your home, you can report your outage:

• through your MyUnitil account under the "Account Services" tab -> "Report an Outage"
• online using our outage submission form 
• using the MyUnitil mobile app -> click "Report a Power Outage"
• by calling our Customer Service line at 1-888-301-7700

When you report your outage, a Customer Service representative makes sure that your address is loaded into our outage management system. The computer then looks at all the different calls coming in and takes its best guess based on the information which comes in as to where the trouble originated. A crew is then dispatched directly to the outage. This is another reason why it is so important to call in any outage — the more information that comes in, the better information the computer has, and the faster a crew can get where it needs to go.

The electric outage map is a window into seeing the types of outages our crews are already aware of, and it is based on the information relayed from our Customer Service team. While small delays in updates to the map are always possible, if your outage isn’t on the map, it may not have been reported yet. Always report your outage online or call Customer Service at 1-888-301-7700 if you lose power to ensure your issue is in the system.

After logging into the MyUnitil mobile app or your MyUnitil portal, click on the "Profile" tab located in the main menu. Then, select the "Accounts List" tab located at the top of the page.

To link additional accounts, add the account number and verification method.

Select "Add Account."

If the account you are looking for is not listed, please call 1-888-301-7700 and our Customer Service team will assist you.

Start Service

On the MyUnitil landing page, scroll down to the "Are you a new customer?" section and select the appropriate form. For existing properties, fill out the "Application for New Service." For new construction properties, fill out the "Contractor Request Form."

Transfer/Move or Stop Service

Log in to your MyUnitil account. From the "Account Services" tab found on the left-hand side navigation, you can transfer or disconnect your service.

To transfer/move your service, you will be required to pay any outstanding arrears balance on the account before the transfer request can be processed. 

First, you’ll want to find out if we are already serving your neighborhood, check this map. If we do service your neighborhood and you’re ready to make the switch, fill out our Switch to Gas form or call us toll-free at 1-888-486-4845 for more information or to check availability in your neighborhood.

The electric revenue meter needs to be owned, installed, and maintained by the electric utility. Installing a second meter behind the utility meter, owned by the customer, is the customer’s option.

In order to Net Meter, you must first apply to interconnect a generating facility through Unitil. We recommend you apply for interconnection prior to purchasing any equipment, since some modifications to the electric system may be necessary and paid for by the customer. When applying to interconnect, you should indicate if you are interested in Net Metering. Net Metering rules are defined by the state government and are different in each state, therefore, you should reference the your state's website.

As a company, we support the idea that our customers should explore all options available, and that they are free to make a decision on an energy contract that is right for them.

Unitil’s electric customers in Massachusetts and New Hampshire have the option to take supply service from Unitil or purchase their electricity from competitive suppliers. This supply portion of your bill is only one portion of the overall rate that utility customers pay.

All of Unitil’s residential, commercial and industrial natural gas customers also may choose the company that supplies their natural gas – a right often referred to as customer choice. Your options will vary depending on your state.

Your account number is the ten-digit number located on your monthly energy statement. Don't have a statement handy? Just call our Customer Service team at 1-888-301-7700 and we'll help you locate it.