Frequently Asked Questions

If you are moving into the Unitil service area, you may request service to your home or business. Once you have started your service, we also encourage you to set up a MyUnitil online account so that you can manage your account details and view usage and payment history online. If you're already a Unitil customer and need to change your existing service or notify us that you are moving, you can use the following links to fill out the form that meets your needs.

First, you’ll want to find out if we are already serving your neighborhood, check this map. If we do service your neighborhood and you’re ready to make the switch, fill out our Switch to Gas form or call us toll-free at 1-888-486-4845 for more information or to check availability in your neighborhood.

Even if a generation system is large enough to supply all a customer’s needs, if the customer still wants to be connected to the electric grid, the electric revenue meter needs to be owned, installed, and maintained by the electric utility. Installing a second meter behind the utility meter, owned by the customer, is the customer’s option.

The electric revenue meter needs to be owned, installed, and maintained by the electric utility. Installing a second meter behind the utility meter, owned by the customer, is the customer’s option.

In order to Net Meter, you must first apply to interconnect a generating facility through Unitil. We recommend you apply for interconnection prior to purchasing any equipment, since some modifications to the electric system may be necessary and paid for by the customer. When applying to interconnect, you should indicate if you are interested in Net Metering. Net Metering rules are defined by the state government and are different in each state, therefore, you should reference the your state's website.

As a company, we support the idea that our customers should explore all options available, and that they are free to make a decision on an energy contract that is right for them.

Unitil’s electric customers in Massachusetts and New Hampshire have the option to take supply service from Unitil or purchase their electricity from competitive suppliers. This supply portion of your bill is only one portion of the overall rate that utility customers pay.

All of Unitil’s residential, commercial and industrial natural gas customers also may choose the company that supplies their natural gas – a right often referred to as customer choice. Your options will vary depending on your state.

Your account number is the ten-digit number located on your monthly energy statement. Don't have a statement handy? Just call our Customer Service team at 1-888-301-7700 and we'll help you locate it.

Time-of-Use (TOU) rates have different electricity prices based on the time of day electricity is used. Customers can manage their bills by shifting tasks that require electricity to off-peak hours when electricity costs are the lowest. Learn more about Time-of-Use rates here. 

Unitil supports the adoption of Time-of-Use Rates as a method to both increase electric vehicle usage and reduce greenhouse gas emissions in our service territories.

Time-of-Use Rates are designed to drive consumer behavior to use the majority of their energy during off-peak hours. This change in energy consumption patterns is a great way for customers to save money on their monthly electric bills – and also provides a larger benefit to the entire distributed energy system at a time when energy use continues to grow at an exponential rate and utilities are finding ways to continue to meet demand.

To take full advantage of the Time-of-Use Rates, we encourage any subscribers to shift their large energy usage habits to off-peak times. A consumer who does not reduce their on-peak usage may see no savings.

If you don't feel confident you can shift your heavy usage from 3 - 8 pm to after 8 pm or onto weekends, continuing with the standard rate may be your best choice. 

Visit our rate comparison calculator to see if these rates are a good fit for your lifestyle.