Frequently Asked Questions

All Customers:

Unitil works year-round with organizations in all of the states we serve to bring our customers new energy savings offers and solutions.

Find Rebates & Savings Programs

Maine Customers:

Rebates and incentives are available through Efficiency Maine, a statewide group that helps businesses and residents all over Maine use energy resources more efficiently, reduce energy costs, and lighten the impact on Maine’s environment.

Massachusetts Customers:

Rebates and incentives are available through MassSave.com. Your local electric and natural gas utilities and energy efficiency service provider are taking strides in energy efficiency. As one, we form Mass Save®, with the common goal of helping residents and businesses across Massachusetts save money and energy, leading our state to a clean and energy-efficient future.

New Hampshire Customers:

Rebates and incentives are available through NHSaves.com. NHSaves is a collaboration of New Hampshire’s electric and natural gas utilities working together to provide NH customers with information, incentives, and support designed to save energy, reduce costs, and protect the environment.

The Budget Deferred Amount found on your bill, represents the difference between your budget charges and your actual charges. This amount will fluctuate as you progress through the budget year.

Log in to the MyUnitil mobile app or your MyUnitil account.

From the "Profile" tab found in the main menu, select "Notifications" at the top of the page.

Select an account number, email, phone number, and text number under the "Communication Preference" section.

Under the "Notification Subscription" section, click the "Yes/No" toggle for receiving paper, email, SMS/Text, or Voice notifications for the available topics. Please note, you can select either paper or electronic delivery methods for each notification type, not both.

Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.

Log in to your MyUnitil account.

From the "Account Services" tab found in the main menu, you can set up and manage Uni-Pay, which is Unitil's autopay service.

Please note: Uni-Pay is available using a bank account (checking or savings) only.

If you’re unsure of your username or password, utilize the Forgot Password and Forgot User Name links on the MyUnitil landing page or in the MyUnitil mobile app.

The Forgot User Name option utilizes your account number and a verification method to find the associated username.

The Forgot Password option sends a password reset email to the email address associated with your profile. Note that you must provide the email address that is associated with your profile in order for the system to send the password reset email.

There are several options to make your MyUnitil account more secure:

• Update your password to be longer and more complex.
• Update your security question to something that’s unique and hard to guess.
• Implement Two-Factor Authentication for an additional layer of protection.

Change Password

From the "Profile" tab found in the main menu, select "My Profile" located at the top of the page.

Scroll down to Change Password. Enter then confirm your new password. A good password is at least 12 characters, incorporates upper and lowercase letters, numbers, and special characters, and is not predictable.

You will be required to enter your old password in order to proceed with the change. Select “Update My Profile.”

Update Security Question

From the "Profile" tab found on the left-hand navigation, select "My Profile" located at the top of the page.

Scroll down to Security Question. Use the dropdown to select a pre-populated question or create your own. Input the answer in the “Security Answer” field. Select “Update My Profile.”

Implement Two-Factor Authentication

From the "Profile" tab found on the left-hand navigation, select "My Profile" located at the top of the page.

Scroll down to Enhanced Security. Select “Two-Factor Authentication.”  Enter your email address in the “Authentication Via” field. Select “Update My Profile.”

The MyUnitil portal offers multiple ways to view and download your energy usage. Start by logging into the MyUnitil mobile app or your MyUnitil account.

For Monthly Usage

Viewing your energy usage may be done using the MyUnitil mobile app or your MyUnitil account. 

The Billed Usage tab displays up to 24 months of billed usage. Here, get visuals on your monthly usage paired with weather data and events for better context.

Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. 

Add events specific to your usage under the "My Events" section. Did you just upgrade to LED lightbulbs or get heat pumps installed? Maybe you had a full house. Tracking these events could help you understand your home's energy usage better.

Usage Downloads:

To Download your monthly usage use myaccount.unitil.com (downloads are not available on the MyUnitil App). Scroll to the bottom of the page and select "Download." In the popup, select the account(s), billed usage as the data type, and date range, then select "Download." 

For Daily Usage

Electric customers with a smart meter will be able to view and download their daily usage in the Smart Meter tab. 

Dates can be adjusted in the fields provided to view up to 90 days of data. Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. Events that are in the Billed Usage section will be visible here, and new events can be added. 

To download 30 days of usage use myaccount.unitil.com. Scroll to the bottom of the page and select "Download Usage History to Spreadsheet."

In the MyUnitil portal, you can download up to 24 months of billed usage, payment history, or billing history for all the accounts linked to your MyUnitil profile into a single data file.

First, log in to the MyUnitil mobile app or your MyUnitil account.

Navigate to “Bills & Payments,” “Payment History,” or "Billed Usage” in the main menu.

Scroll to the bottom and select “Download.”

In the pop-up box, select which account(s) you would like to download data for. You can select a single account, multiple accounts, or all the accounts that are linked to your MyUnitil profile. Select the data type and the date range, then select “Download.” A CSV file will download to your device. 

Utilize the Forgot Password and Forgot User Name links in the MyUnitil mobile app or on the MyUnitil landing page.