The Budget Billing Program is a free service available to residential customers. You may enroll anytime, provided your account is current with no overdue balance.
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
You may cancel your budget plan by contacting our Customer Service team at 1-888-301-7700. Upon cancellation from the program, your account will reflect your current charges, in addition to your deferred balance.
- Your Account
Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult.
Your meter tells us how much energy your property has used in the previous billing cycle and can help keep you informed of your monthly energy use, too. By comparing your monthly use over time, you can make more informed decisions about your usage and find ways to lower your monthly bill. Unitil’s electric meters are read through our AMI or Automated Metering Infrastructure technology, which allows us to take accurate meter readings without visiting your location.
You can view your usage on your monthly statement or on the "Billed Usage" or "Smart Meter" tab of your MyUnitil portal.
- Electric Service
- Gas Service
We offer a free, secure and reliable electronic bill delivery and payment service.
To enroll, log in or create your MyUnitil account. Navigate to the "Profile" tab on the left, then select "Notifications" at the top of the page.
Select an account number, email, phone number, and text number under the "Communication Preference" section.
Under the "Notification Subscription" section, toggle to Yes for receiving email, and/or SMS/Text for "Your Monthly Bill." Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.
After the next billing cycle following your enrollment, you will receive an electronic bill instead of a paper version at the email address associated with your account.
- Your Account
Log in to your MyUnitil account.
From the "Account Services" tab found on the left-hand side navigation, you can set up and manage Uni-Pay, which is Unitil's automatic payment service.
- Your Account
Visit our Request A Payment Plan page. Select between 3 or 6 months in length, and your past due amount will be divided by the number of months selected and added to your current charges each month. Customers enrolled in a financial hardship program should call us at 1-888-301-7700 to discuss an extended payment plan.
- Your Account
If you are experiencing a loss of power to your home, you can report your outage:
- through your MyUnitil account under the "Account Services" tab -> "Report an Outage"
- online using our outage submission form
- by calling our Customer Service line at 1-888-301-7700
- Outages & Emergencies
- Electric Service
If your account is experiencing an outage, there will be an alert in the "My Alerts" section of your MyUnitil portal dashboard.
- Your Account
- Outages & Emergencies
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
Yes! Call our customer service to designate another person to your account. We call this designated person an authorized third party.
You may also grant someone guest access to your MyUnitil portal. Learn more about this option here.
Info we'll need if your authorized third party is:
An existing Unitil customer:
- Full name
- Full address including zip code
NOT an existing Unitil customer and will be added to our system:
- Full name
- Full address including zip code
- Social Security Number or tax id
- Phone number
This five-minute phone call will allow your authorized third party to receive bill copies and will take effect by your next billing cycle.
You may also authorize them to have access to your MyUnitil account and notifications such as letters and outage restorations. This can be done during your set-up phone call with customer service.
You may call to request the trustee be removed from your account anytime.
- Your Account