Frequently Asked Questions

We accept payments by credit/debit card (Visa, Mastercard, Google Pay, or Apple Pay) or electronic check on our secure website. You can conveniently log in to your MyUnitil account to make a payment.

Alternatively, you may make a one-time Quick Pay payment without registering for an account using Visa, Mastercard, electronic check, or with your digital wallet on your mobile device (Google Pay or Apple Pay).

We have many options to assist with paying your bill. We offer a variety of flexible payment plans, as well as information on assistance programs and local agencies in your area. If you’d like to discuss your options, you can always call us at 1-888-301-7700.

Your monthly energy statement contains a lot of information and doesn’t always use straightforward terminology. We provide information on our website to help you decipher your bill, but if you have further questions, you can always contact our Customer Service team at 1-888-301-7700.

You can pay your bill using your credit card (Visa or Mastercard only) or by check using our automated system. No waiting required! If you wish to speak to a representative to pay by credit card, you will be transferred to our third-party vendor. Please call 1-888-301-7700 to pay your bill today.

You may cancel your budget plan by contacting our Customer Service team at 1-888-301-7700. Upon cancellation from the program, your account will reflect your current charges, in addition to your deferred balance.

To enroll in budget billing, please call Customer Service at 1-888-301-7700. 

Learn more about budget billing

In the MyUnitil portal, you can download up to 24 months of billed usage, payment history, or billing history for all the accounts linked to your MyUnitil profile into a single data file.

First, log in to the MyUnitil mobile app or your MyUnitil account.

Navigate to “Bills & Payments,” “Payment History,” or "Billed Usage” in the main menu.

Scroll to the bottom and select “Download.”

In the pop-up box, select which account(s) you would like to download data for. You can select a single account, multiple accounts, or all the accounts that are linked to your MyUnitil profile. Select the data type and the date range, then select “Download.” A CSV file will download to your device. 

We offer a free, secure and reliable electronic bill delivery and payment service.

To enroll, log into or create a MyUnitil profile using the MyUnitil mobile app or myaccount.unitil.com. Navigate to the "Profile" tab in the main menu, then select "Notifications" at the top of the page. 

Select an account number, email, phone number, and text number under the "Communication Preference" section. 

Under the "Notification Subscription" section, toggle to Yes for receiving email, and/or SMS/Text for "Your Monthly Bill." Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.

After the next billing cycle following your enrollment, you will receive an electronic bill instead of a paper version at the email address associated with your account.

Log in to your MyUnitil account.

From the "Account Services" tab found in the main menu, you can set up and manage Uni-Pay, which is Unitil's autopay service.

Please note: Uni-Pay is available using a bank account (checking or savings) only.

Automatic payments may also be called: auto pay, auto payments, autopay, or automatic pay. 

If you have a damaged meter, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a representative.