Frequently Asked Questions

After logging into the MyUnitil mobile app or your MyUnitil portal, click on the "Profile" tab. Then, select "My Profile" located at the top of the page.

Scroll down to the Change Password section. Enter then confirm your new password.

You will be required to enter your old password in order to proceed with the change. 

From the "Bills & Payment" tab found in the main menu, click the "Pay My Bill" button. This will bring you to a new tab where you can select your payment account, the pay date, and the amount. 

There is also a "Pay Bill" button on the main dashboard in the "My Current Bill" section. 

Visit our Request A Payment Plan page. Select between 3 or 6 months in length, and your past due amount will be divided by the number of months selected and added to your current charges each month. Customers enrolled in a financial hardship program should call us at 1-888-301-7700 to discuss an extended payment plan.

If your account is experiencing an outage, there will be an alert in the "My Alerts" section of your MyUnitil portal dashboard. 

After logging into the MyUnitil mobile app or your MyUnitil account, click on the "Profile" tab located in the main menu. Then, select "My Profile" at the top and scroll down to find the "Edit Additional Profile" button.

From that pop-up, add email addresses and phone numbers.

Click the "Update Changes" button, then the "x" button at the top right of the pop-up to exit the pop-up.

After logging into your MyUnitil portal, find the "Change Account" button in the top menu bar. This will expand to show all the accounts linked to your profile. Select the account you wish to view. 

You can toggle between accounts using the MyUnitil mobile app by clicking the blue circle in the bottom right corner. 

There are two places where you can view alerts related to your account on your MyUnitil dashboard.

1. Look for the flag on the right side in the top navigation bar - if the icon has a red number, that means there's an alert.

2. In the My Alerts section.

After logging into the MyUnitil mobile app or your MyUnitil account, click on the "Profile" tab located in the main menu. Then, select "Guest Access" located at the top of the page.

Select the account number.

Add the guest's email address.

Choose the access you would like to provide your guest under "Access Settings."

Select "Send Invite."

A gas leak is often recognized by sight, sound, or smell. Learn the signs of a gas leak.

Beginning August 1, 2024 Massachusetts electric customers began seeing a new line item on bills called the Net Metering Electric Surcharge (NMRS).

This is NOT a new charge or fee. Prior to 8/1/2024, the NMRS was included in the standard distribution rate on all customer bills. When the NMRS line item was created, the associated costs were also removed from the distribution rate and created no net effect on customer bills.

The NMRS pays for the credits and other energy costs associated with the excess energy generated by net metered customers. This charge ensures that net metering customers receive the energy credits they earn by adding excess renewable energy to the system, and that the rates as a whole continue to reflect the costs of operating the system safely and reliably.

This change was made to provide customers greater transparency as to all the different components of a typical bill. Learn more about net metering.