You will need to provide us with the following information to start service at a new location:
- The address of the new location
- Your name
- Your social security number, federal tax identification number or IRS 147C form
- Your date of birth
- Your telephone number at the new location
- Your mobile or business phone number
- The date you are requesting service
- Spouse's name (if applicable)
- Your email address (if applicable)
- Your Account
- Electric Service
- Gas Service
To access your MyUnitil account, log in on the MyUnitil mobile app or at myaccount.unitil.com.
You may use your existing username if you previously had a MyUnitil profile, and will be asked to reset your password if you don’t remember it. Account information and preferences have carried over to the new MyUnitil interface.
If you're a new user, you'll be asked to provide some basic information, including your new Unitil account number, the last four digits of your social security number or Tax ID, and to define a username and a password for your new profile. If you have not yet set up service, you will need to do so first in order to receive your Unitil account number. Then, you may set up your online profile so you can manage your account on the web.
Learn how to set up your service here.
- Your Account
There are many benefits to managing your account(s) online. You can view detailed usage charts and graphs, submit service requests, report a power outage, sign up for real-time outage updates, and much more.
You'll also be able to use the MyUnitil mobile app which offers a convenient and secure way to access your account on the go.
To create your account visit:
You will need your account number to sign up.
- Your Account
After logging into the MyUnitil mobile app or your MyUnitil portal, click on the "Profile" tab located in the main menu. Then, select the "Accounts List" tab located at the top of the page.
To link additional accounts, add the account number and verification method.
Select "Add Account."
If the account you are looking for is not listed, please call 1-888-301-7700 and our Customer Service team will assist you.
- Your Account
After logging into the MyUnitil mobile app or your MyUnitil account, click on the "Profile" tab located in the main menu. Then, select "Guest Access" located at the top of the page.
Select the account number.
Add the guest's email address.
Choose the access you would like to provide your guest under "Access Settings."
Select "Send Invite."
- Your Account
Utilize the Forgot Password and Forgot User Name links in the MyUnitil mobile app or on the MyUnitil landing page.
- Your Account
The MyUnitil portal offers multiple ways to view and download your energy usage. Viewing your energy usage may be done using the MyUnitil mobile app or your MyUnitil account. To download your energy usage use myaccount.unitil.com.
First, log into the MyUnitil mobile app or your MyUnitil account.
For Monthly Usage
The Billed Usage tab displays up to 24 months of billed usage. Here, get visuals on your monthly usage paired with weather data and events for better context.
Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart.
Add events specific to your usage under the "My Events" section. Did you just upgrade to LED lightbulbs or get heat pumps installed? Maybe you had a full house. Tracking these events could help you understand your home's energy usage better.
To Download your monthly usage use myaccount.unitil.com. Scroll to the bottom of the page and select "Download." In the popup, select the account(s), billed usage as the data type, and date range, then select "Download."
For Daily Usage
Electric customers with a smart meter will be able to view and download their daily usage in the Smart Meter tab.
Dates can be adjusted in the fields provided to view up to 90 days of data. Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. Events that are in the Billed Usage section will be visible here, and new events can be added.
To download 30 days of usage use myaccount.unitil.com. Scroll to the bottom of the page and select "Download Usage History to Spreadsheet."
- Your Account
There are several options to make your MyUnitil account more secure:
- Update your password to be longer and more complex.
- Update your security question to something that’s unique and hard to guess.
- Implement Two-Factor Authentication for an additional layer of protection.
Change Password
From the "Profile" tab found in the main menu, select "My Profile" located at the top of the page.
Scroll down to Change Password. Enter then confirm your new password. A good password is at least 12 characters, incorporates upper and lowercase letters, numbers, and special characters, and is not predictable.
You will be required to enter your old password in order to proceed with the change. Select “Update My Profile.”
Update Security Question
From the "Profile" tab found on the left-hand navigation, select "My Profile" located at the top of the page.
Scroll down to Security Question. Use the dropdown to select a pre-populated question or create your own. Input the answer in the “Security Answer” field. Select “Update My Profile.”
Implement Two-Factor Authentication
From the "Profile" tab found on the left-hand navigation, select "My Profile" located at the top of the page.
Scroll down to Enhanced Security. Select “Two-Factor Authentication.” Enter your email address in the “Authentication Via” field. Select “Update My Profile.”
- Your Account
From the "Bills & Payment" tab found in the main menu, click the "Pay My Bill" button. This will bring you to a new tab where you can select your payment account, the pay date, and the amount. Please see below for info on credit card payments.
There is also a "Pay Bill" button on the main dashboard in the "My Current Bill" section.
Credit Card Payments
Standard credit card payments will return to the MyUnitil portal alongside other enhanced payment options such as Apple and Google Pay following this system upgrade. As we get closer, specific dates will be shared. In the interim, please visit our one-time payment tool to make a credit card payment.
- Your Account
Log in to the MyUnitil mobile app or your MyUnitil account.
From the "Profile" tab found in the main menu, select "Notifications" at the top of the page.
Select an account number, email, phone number, and text number under the "Communication Preference" section.
Under the "Notification Subscription" section, click the "Yes/No" toggle for receiving paper, email, SMS/Text, or Voice notifications for the available topics. Please note, you can select either paper or electronic delivery methods for each notification type, not both.
Scroll to the bottom of the page and click the "Update Communication and Notification Preferences" button to save your selections.
- Your Account
- Outages & Emergencies