Frequently Asked Questions

Log in to your MyUnitil account.

From the "Account Services" tab found in the main menu, you can set up and manage Uni-Pay, which is Unitil's autopay service.

Please note: Uni-Pay is available using a bank account (checking or savings) only.

If you’re unsure of your username or password, utilize the Forgot Password and Forgot User Name links on the MyUnitil landing page or in the MyUnitil mobile app.

The Forgot User Name option utilizes your account number and a verification method to find the associated username.

The Forgot Password option sends a password reset email to the email address associated with your profile. Note that you must provide the email address that is associated with your profile in order for the system to send the password reset email.

There are several options to make your MyUnitil account more secure:

• Update your password to be longer and more complex.
• Update your security question to something that’s unique and hard to guess.
• Implement Two-Factor Authentication for an additional layer of protection.

Change Password

From the "Profile" tab found in the main menu, select "My Profile" located at the top of the page.

Scroll down to Change Password. Enter then confirm your new password. A good password is at least 12 characters, incorporates upper and lowercase letters, numbers, and special characters, and is not predictable.

You will be required to enter your old password in order to proceed with the change. Select “Update My Profile.”

Update Security Question

From the "Profile" tab found on the left-hand navigation, select "My Profile" located at the top of the page.

Scroll down to Security Question. Use the dropdown to select a pre-populated question or create your own. Input the answer in the “Security Answer” field. Select “Update My Profile.”

Implement Two-Factor Authentication

From the "Profile" tab found on the left-hand navigation, select "My Profile" located at the top of the page.

Scroll down to Enhanced Security. Select “Two-Factor Authentication.”  Enter your email address in the “Authentication Via” field. Select “Update My Profile.”

The MyUnitil portal offers multiple ways to view and download your energy usage. Viewing your energy usage may be done using the MyUnitil mobile app or your MyUnitil account. To download your energy usage use myaccount.unitil.com.

First, log into the MyUnitil mobile app or your MyUnitil account.

For Monthly Usage

The Billed Usage tab displays up to 24 months of billed usage. Here, get visuals on your monthly usage paired with weather data and events for better context.

Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. 

Add events specific to your usage under the "My Events" section. Did you just upgrade to LED lightbulbs or get heat pumps installed? Maybe you had a full house. Tracking these events could help you understand your home's energy usage better.

To Download your monthly usage use myaccount.unitil.com. Scroll to the bottom of the page and select "Download." In the popup, select the account(s), billed usage as the data type, and date range, then select "Download." 

For Daily Usage

Electric customers with a smart meter will be able to view and download their daily usage in the Smart Meter tab. 

Dates can be adjusted in the fields provided to view up to 90 days of data. Toggle various weather overlays such as average temperature on and off by clicking on them in the legend below the chart. Events that are in the Billed Usage section will be visible here, and new events can be added. 

To download 30 days of usage use myaccount.unitil.com. Scroll to the bottom of the page and select "Download Usage History to Spreadsheet."

In the MyUnitil portal, you can download up to 24 months of billed usage, payment history, or billing history for all the accounts linked to your MyUnitil profile into a single data file.

First, log in to the MyUnitil mobile app or your MyUnitil account.

Navigate to “Bills & Payments,” “Payment History,” or "Billed Usage” in the main menu.

Scroll to the bottom and select “Download.”

In the pop-up box, select which account(s) you would like to download data for. You can select a single account, multiple accounts, or all the accounts that are linked to your MyUnitil profile. Select the data type and the date range, then select “Download.” A CSV file will download to your device. 

Utilize the Forgot Password and Forgot User Name links in the MyUnitil mobile app or on the MyUnitil landing page.

After logging into the MyUnitil mobile app or your MyUnitil portal, click on the "Profile" tab. Then, select "My Profile" located at the top of the page.

Scroll down to the Change Password section. Enter then confirm your new password.

You will be required to enter your old password in order to proceed with the change. 

From the "Bills & Payment" tab found in the main menu, click the "Pay My Bill" button. This will bring you to a new tab where you can select your payment account, the pay date, and the amount. 

There is also a "Pay Bill" button on the main dashboard in the "My Current Bill" section. 

Visit our Request A Payment Plan page. Select between 3 or 6 months in length, and your past due amount will be divided by the number of months selected and added to your current charges each month. Customers enrolled in a financial hardship program should call us at 1-888-301-7700 to discuss an extended payment plan.