Life Support Customers

Be prepared for a power outage.

If you or a family member uses electrically operated life support systems, we encourage you to notify Unitil in advance of any outages. You can do this by downloading the appropriate PDF form below and submitting by mail or fax. As soon as we receive the medical form we will note it on your account. You may also submit the medical form below to place an immediate note on your account about your intent to file your Medical Alert paperwork with Unitil. In the future, we will attempt to notify you of any scheduled outages or anticipated adverse weather that may result in a power outage.

State-Specific Medical Forms

You may submit the completed form via secure fax number at 603-227-4784 or by mail:

Unitil
c/o Customer Services – Life Support
5 McGuire Street
Concord, NH 03301

Whenever there's a change in life support information, please contact us so that we can revise our records appropriately.

Please call us at 1-888-301-7700 for more details on registering for this service.

Medical Alert - Intent to File Form

Please fill out the form below to inform us of your intent to submit a Medical Alert Form. We will place a note on your account indicating your intent.

* symbol denotes required fields.

Customer Name

First name

Last name

Service Address

State

City/Town

Street Address

Address 2

Email

10-digit account number

Primary phone number

By submitting this form, I hereby provide my intent to file Medical Alert paperwork with Unitil.

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This question is to prevent automated spam submissions.

Frequently Asked Questions

How to Prepare and Stay Safe

We will do all we can to contact you, but we also suggest the following preparations for customers with life-sustaining equipment:

Have an alternative source of electricity available, such as battery backup or a generator.
Keep emergency phone numbers handy for your doctor, police, fire and ambulance services.
If you have a cell phone, make sure it is fully charged. A car charger is also a good thing to keep on hand.
Make arrangements in the event that you must leave your home because of an extended outage.

Life Support Customers

Be prepared for a power outage.

State-Specific Medical Forms

Medical Alert - Intent to File Form

Frequently Asked Questions

What if I’m a natural gas customer and have a medical need for continued gas service?

What if I use electrically powered life support equipment but I have a different electric utility?

How to Prepare and Stay Safe

Before a power outage

During a power outage