Visit the Unitil Outage Map for up-to-date outage info and estimated restoration times or sign up for Outage Notifications through your MyUnitil account.
Check out our Outages & Emergencies page for information on emergency and storm preparation, storm updates, power restoration, and preparing for extended outages.
We also have dedicated resources and information for municipal contacts in the communities we serve.
- Outages & Emergencies
- Electric Service
You may cancel your budget plan by contacting our Customer Service team at 1-888-301-7700. Upon cancellation from the program, your account will reflect your current charges, in addition to your deferred balance.
- Your Account
Yes! With a MyUnitil account, you can subscribe to receive Outage Notifications. These notifications include three types of alerts:
- An alert when there is an outage impacting your service, typically within 15 minutes of the first report, along with a link to check status updates online.
- Updates on the crew status and current estimated restoration times (ETRs) as they become available. Please keep in mind, ETRs may change as crews assess conditions. Refer to the outage map for the most up-to-date ETR and crew status info.
- A notification when power is restored.
After electing to enroll in SMS/text and/or email notifications within the Outage Notification category, you will begin to receive all 3 notification types listed above. If you enroll in Voice Outage Notifications, only the restoration notifications will be sent to the primary phone number on file.
Signing up is easy!
Log in to your MyUnitil account and update your notification preferences to include Outage Notifications.
Click here for step-by-step instructions or give our Customer Service team a call at 1-888-301-7700, and we will set your communication preferences on your behalf to receive an email, text or call when your power has been restored.
- Your Account
- Outages & Emergencies
The Budget Billing Program is a free service available to residential customers. You may enroll anytime, provided your account is current with no overdue balance.
- Your Account
You will need to provide us with the following:
- Your name
- The address of the new location
- The gas equipment to be installed with input rating
Natural gas is not available in all locations, although we may serve your community. View our Switch to Gas page to see if gas is available at your address or call us toll-free at 1-888-486-4845 to inquire about availability in your neighborhood.
- Your Account
- Electric Service
- Gas Service
Although Unitil does not specifically endorse any contractors, we do have a few lists of local plumbing and heating contractors.
You can also check your local yellow pages. Verify that the contractor is licensed and insured before any work is performed.
- Electric Service
- Gas Service
- Businesses
If you smell, see, or hear a suspected gas leak, evacuate immediately.
Move to a safe environment and THEN call 911.
After that, you can call Unitil at the emergency number for your state:
- Maine gas emergencies: 1-866-900-4460
- Former Bangor Natural Gas Customers: 1-877-427-7991
- Massachusetts gas emergencies: 1-866-542-3547
- New Hampshire gas emergencies: 1-866-900-4115
DO NOT use a lighter or phone, and DO NOT switch on/off appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.
- Outages & Emergencies
- Gas Service
A gas conversion burner allows you to switch from oil to natural gas by replacing only the oil burner on your current furnace or boiler. We offer rental conversion burners, to eligible customers, through our EasyCare Program — it's the easiest, fastest and most inexpensive way to replace or upgrade your existing oil furnace or boiler. Every rental comes with 24-hour service, seven days a week so you'll always have worry-free peace of mind.
Contact your local residential gas representative at 1-888-486-4845 to schedule an appointment. We’ll come out to examine your heating system and let you know if you're eligible for a conversion burner.
- Gas Service
We do not offer the installation or direct sale of appliances such as heating systems or cooking equipment, but eligible customers may request rental conversion burners and rental water heaters.
Unitil does not specifically endorse any local contractors. Check your local yellow pages for a list and be sure the contractor is licensed and insured before any work is performed.
- Gas Service
You can save up to 50% on your annual heating costs by switching from oil to natural gas. We provide current natural gas rates on our Rates page. You can view current fuel/oil prices for your state at one of the following links:
- Gas Service
