Visit our Outages & Emergencies section to view the latest storm updates, public service announcements, and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration, and preparing for extended outages.
We also have dedicated resources and information for municipal contacts in the communities we serve.
- Outages & Emergencies
- Electric Service
You may cancel your budget plan by contacting our Customer Service team at 1-888-301-7700. Upon cancellation from the program, your account will reflect your current charges, in addition to your deferred balance.
- Your Account
The Budget Billing Program is a free service available to residential customers. You may enroll anytime, provided your account is current with no overdue balance.
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
You will need to provide us with the following:
- Your name
- The address of the new location
- The gas equipment to be installed with input rating
Natural gas is not available in all locations, although we may serve your community. View our Switch to Gas page to see if gas is available at your address or call us toll-free at 1-888-486-4845 to inquire about availability in your neighborhood.
- Your Account
- Electric Service
- Gas Service
Although Unitil does not specifically endorse any contractors, we do have a few lists of local plumbing and heating contractors.
You can also check your local yellow pages. Verify that the contractor is licensed and insured before any work is performed.
- Electric Service
- Gas Service
- Businesses
If you smell, see, or hear a suspected gas leak, evacuate immediately.
Move to a safe environment and THEN call 911.
After that, you can call Unitil at the emergency number for your state:
- Maine gas emergencies: 1-866-900-4460
- Massachusetts gas emergencies: 1-866-542-3547
- New Hampshire gas emergencies: 1-866-900-4115
DO NOT use a lighter or phone, and DO NOT switch on/off appliances, lights, or even a flashlight in the area where you smell gas. These items can produce sparks that might ignite the gas and cause an explosion.
- Outages & Emergencies
- Gas Service
A gas conversion burner allows you to switch from oil to natural gas by replacing only the oil burner on your current furnace or boiler. We offer rental conversion burners through our EasyCare Program — it's the easiest, fastest and most inexpensive way to replace or upgrade your existing oil furnace or boiler. Every rental comes with 24-hour service, seven days a week so you'll always have worry-free peace of mind.
Contact your local residential gas representative at 1-888-486-4845 to schedule an appointment. We’ll come out to examine your heating system and let you know if you're eligible for a conversion burner.
- Gas Service
We do not offer the installation or direct sale of appliances such as heating systems or cooking equipment, but we do offer rental conversion burners and rental water heaters.
Unitil does not specifically endorse any local contractors. Check your local yellow pages for a list and be sure the contractor is licensed and insured before any work is performed.
- Gas Service
You can save up to 50% on your annual heating costs by switching from oil to natural gas. We provide current natural gas rates on our Rates page. You can view current fuel/oil prices for your state at one of the following links:
- Gas Service
The process depends on which state you live in:
Maine
Before the meter can be set and turned on, Unitil will need access to the equipment that will be using natural gas in order to perform a required safety check. The equipment must be installed, wired and ready, and the contractor will have performed a pressure test on the system. Paperwork is required to be completed by your installer/contractor and made available at the job site for Unitil (most contractors already have a copy of this document and are aware of this requirement). We schedule appointments in four-hour blocks, between 8:00 a.m. and noon, or noon and 4:00 p.m., Monday through Friday. Please call 207-541-2570 to set up an appointment.
Massachusetts
A gas inspection number must be called in to Unitil by your local gas inspector. This lets us know that they have approved your internal piping and it meets state plumbing code. You must call your local Customer Project Coordinator at 978-353-3221 to have an account and a meter order set up in your name to authorize the meter installation.
Once the inspection number is called in and your meter order is complete, we schedule your meter set. Please note: if new gas equipment has been installed, your plumber must be present to light all the gas equipment or the meter will be set in the locked position. If your meter is set in the locked position, you must call our Customer Service team at 1-888-301-7700 to create a work order to have the meter turned on. Our Meter & Service Department will work with your plumber to coordinate the installation of the meter.
New Hampshire
After the gas service line is installed, the plumbing and heating contractor has performed a pressure test, and your local inspector has approved the installation, please contact us at 603-294-5155 to schedule your meter installation.
- Gas Service
