Frequently Asked Questions

If you’ve requested pruning, we’ll visit your property for an assessment. If your trees affect power equipment or clearances, or pose a significant threat to our system, we’ll work with you to remove them.

While putting the lines underground sounds like a safe and aesthetic alternative to pruning, it’s not always the answer. Burying electrical lines is expensive and may lead to longer outages and more difficult repairs in the event of failure. Trees can still be damaged since roots are often impacted by underground work as well.

A number of payment locations are conveniently located throughout our service areas. To find a location to make a payment, please search for your nearest Western Union location.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting! Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

• Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
• Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit Unitil account number.
• The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

You can pay your bill using your credit card (Visa or Mastercard only) or by check using our automated system. No waiting required! If you wish to speak to a representative to pay by credit card, you will be transferred to our third-party vendor and a $2.75 handling fee per transaction will apply. Please call 1-888-301-7700 to pay your bill today.

To mail in a payment, please address it to:

Unitil
P.O. Box 981077
Boston, MA 02298-1077

To enroll in budget billing, use our Questions and Comments form (log-in required) and select “Budget Requests” from the dropdown menu.

We offer a free, secure and reliable electronic bill delivery and payment service.

To enroll, log in or create your MyUnitil account. Click the "Profile" icon in the top right corner of any web page to manage your communication preferences. Select your delivery method of choice under the "Your Monthly Bill" category.

After the next billing cycle following your enrollment, you will receive an electronic bill instead of a paper version at the email address associated with your account.

Unitil provides electric and gas service to specific regions of Massachusetts and New Hampshire, and natural gas to specific regions in Maine. Not sure if you’re in our territory? View our service areas.

Generally, your budget billing monthly payment amount will change once or twice within the year. These adjustments are made to your payment amount to prevent you from having a large amount due or credit balance at the end of the program year. If we change your payment amount, we will contact you to make sure you are aware of the new amount, which will appear on your next bill. The decision to change your payment amount is based on several factors. While we try to limit the number of adjustments, your payment amount may change when:

• The price of electricity and/or natural gas changes
• Warmer or colder temperatures mean you will use more or less energy to heat or cool your home
• Your monthly usage has changed compared to the prior usage history that was used for calculating your payment amount

Questions? Call us at 1-888-301-7700.

If you or a family member uses electrically operated life support systems, we encourage you to notify us in advance of any outages by submitting our Physician’s Certification Form found here. Once we receive this form, your account will be noted and we will include a notification to you in the event that we anticipate adverse weather or scheduled maintenance which may result in a power outage.