Frequently Asked Questions

The length of time for a claim review depends on the complexity of the case and how much investigation is needed. 

To ensure a timely, efficient claims process, we recommend you do the following:

• Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered
• Take photos of all damages

If you wish to check on the status of your claim, please email claims@unitil.com with your claim number in the email subject.

We recommend you to report a property damage claim within a reasonable timeframe. Itemized repair bills, or repair estimates, and if applicable, photographs of damaged property at the time the event occurs or when discovered are required to support proof of damages.

Yes, we advise homeowners to file a claim with their insurance company. If you have any follow-up questions about the claims process, please contact our Claims Department via email at claims@unitil.com.

If your claim is denied, you have the right to appeal it. All redetermination appeals must be made in writing. Please include any new information that has come to light that could make a difference by filing your claim on our website, or by mailing* the information to:

Unitil ATTN: Claims
6 Liberty Lane W
Hampton, NH 03842

You will receive an email once your claim redetermination appeal has been received.

*Please ensure to include your email address in the appeal.

Unitil is dedicated to improving the lives of those in the communities we serve – a goal we share with United Way. By working together to mobilize the caring power of our neighbors, we can unite human service agencies, businesses, organizations, governments and volunteers to join us in bringing our vision of a common good to life.

Unitil is proud to participate in many United Way community events and programs, such as the United Way Day of Caring. Each year, Unitil employees join hundreds of volunteers from across the region to assist the United Way with a range of projects, helping the organization complete essential efforts that benefit our communities. We also have monthly and annual giving through employee payroll.

Unitil employees and customers are encouraged to volunteer and give what they can to make a positive impact in our communities. The United Way of the Greater Seacoast maintains a database of local volunteer opportunities, where you can find events that fit your skills and interests.

To access your MyUnitil account, log in on the MyUnitil mobile app or at myaccount.unitil.com.

If you're a new user, you'll be asked to provide some basic information, including your Unitil account number, the last four digits of your social security number or Tax ID, and to define a username and a password for your MyUnitil portal. If you have not yet set up service, you will need to do so first in order to receive your Unitil account number. Then, you may set up your online profile so you can manage your account on the web.

Learn how to set up your service here.

If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online.

If you are an existing customer, please call us toll-free at 1-888-301-7700 and we'll assist you.

You may receive one more paper bill after you have enrolled in the program. After that, you'll receive email or text notifications to the information associated with your account when your next bill is ready to view.

If you wish to revert to a paper bill, please update your communication preferences on our secure website or contact our Customer Service team at 1-888-301-7700.