After a Storm

If you encounter a downed or fallen line, always assume that it’s ‘live’ or energized and stay as far away as possible. Once at a safe distance, report it by calling 911.

Storms can cause a lot of debris and tree limbs and branches on and around electric wires. Consider ALL downed or low-hanging wires to be very dangerous. Don't go near these lines or attempt to prune trees or branches around them! Even if you believe them to be phone or cable wires, treat them as dangerous as they may have become energized.

During storms, Unitil crews are focused on safety and power restoration by cutting and clearing trees and limbs as quickly and safely as possible. During these emergency situations, tree work is completed without homeowner notification. Tree branches and debris aren't cleaned-up and must be disposed of by the tree owner.

To prevent utility damage, be sure to clear ice and snow from your meters and vents. Use a broom to keep gas meters and pipes clear during the winter. Chimneys and vents for gas appliances must be cleared following a major snow or ice storm to ensure proper venting and prevent carbon monoxide build-up inside your dwelling.

Be sure to install a carbon monoxide detector inside to help you stay safe from carbon monoxide poisoning and install protection above your gas meter to prevent ice build-up on the meter and metering equipment.

During a power outage, Unitil is responsible for the overhead and underground electrical lines that run from the utility pole to your residence and for the electric meter. See what equipment you are responsible for as a homeowner.

Flooding can damage homes in many ways — especially homes that have natural gas service lines. They can also create unsafe situations for utility customers. If your home is impacted by a flood or standing water, we have more information on flood safety.

Storms can destroy buildings, shift homes off of their foundations and destroy bridges and roadways. And with destruction like that, gas leaks can occur. Learn the signs of a natural gas leak and what you need to do to stay safe.