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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

View all contact numbers here.

Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

888-301-7700

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Please call

888-301-7700

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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Check Overhead

Making contact with an electrical line can be very dangerous. When working outside, be sure to look up and note the location of power lines before you start. Never touch the lines with your person or the tools you are using and stay at least 10 feet from power lines.

Careful avoidance of power lines is extremely important during exterior and yard work - especially when using ladders, paint extender poles, and other tools. Be sure that ladders or scaffolding are far enough away so that neither your body or the tools your using come within 10 feet of any power lines. You could be seriously injured or even killed if you or an object you are holding contacts a power line, including television antennae and satellite dishes.

If you’re a contractor, be sure all vehicles, derricks, cranes and other tall machinery have more than 10 feet of clearance from the power lines. Making contact can be costly and dangerous.

Kites, Balloons & Hobby Craft

Flying a drone (or any remote flying device) can be a lot of fun, but it’s important to practice safety to prevent outages, shocks or fires. When flying a kite give yourself ample room to avoid contact with power lines in the case of a burst of wind. Take the same precaution when flying a balloon and do not allow to be released near a line or utility pole.

Tree Pruning

Ensuring the health and proper growth of trees near power lines is an important part of keeping our electrical grid resilient against outages. Our crews dedicate a significant amount of time to preserving the health of trees near our system and removing potential threats.

If you are planning to prune, trim, or fell a tree that is near a powerline, contact us before beginning your project.

If a trimmed or cut tree does fall into a power line, then stop work immediately. Contact us at 888-301-7700800-852-3339 (Capital NH) or 800-582-7276 (Seacoast NH). Stay clear of the tree and power line, while you keep others away until our crew arrives.

Unitil has a robust vegetation management system and works with residents to preserve the health of their trees near our system.

Electrical Overload

In hot weather, we all tend to use our utilities a lot more. During the hot summer months, many people turn on their fans and air conditioners to fight the heat. The warmer temperatures also make refrigerators work harder. A large increase in electrical activity could result in an electrical overload if these appliances are left unmonitored. An overload could blow a fuse or trip a circuit breaker, shutting off the affected circuit.

If the electricity shuts off to only a portion of your dwelling, find out why first. If you cannot readily find the cause, then call an electrician. Never overload a circuit with high-wattage appliances (e.g., hot plates, toaster ovens or hair dryers). Be sure the cause has been fixed before restoring power or you could run the risk of another electrical overload– further stressing the wiring and other equipment.

Dim or Bright Lights

Unusually dim or bright lights is a strong indication of a voltage issue and or damaged electrical appliance. You should immediately shut off the main electrical switch or breaker at the service panel and contact Unitil. If you don't know the location of your service panel, have an electrician or knowledgeable person show you where it is and how to safely shut off the power.

If your service drops or a cable is down or damaged yet you still have power, then contact us at 888-301-7700800-852-3339 (Capital NH) or 800-582-7276 (Seacoast NH). This situation may also cause a voltage concern that could damage appliances. Shutting off your main electrical breaker will protect appliances from possible damage.

Emergency Generators

Emergency generators can be a helpful tool by providing electricity during a power outage. It is important, however, to ensure proper use and practice safety when setting up a generator.

Consult an electrician or generator dealer to help you select the size of generator and transfer switch (manual or automatic) that meet your needs. Have your generator installed by a licensed electrician qualified to do so, and have the work reviewed by the local municipal wiring inspector. The back-up generator should be installed to receive power from either your utility or the generator, but never both at the same time. Read the owner's manual (thoroughly) before starting your generator. Check with your municipality regarding permitting and inspection when installing a portable generator.

If you plan to use an emergency generator, call our Customer Service Center to let us know. A double-throw transfer switch is required when connecting a generator to your permanent wiring system. This switch protects your equipment and prevents feedback on our lines, which could cause serious injury to our workers.

Check the operation, adequacy and maintenance (e.g., fuel supply, filter, coolant levels) of your emergency generators and battery systems. To identify potential problems before the time of need, test emergency generation under full-load conditions.

Generators should be located outside and have appropriate venting. Keep generators outdoors and away from the home to keep exhaust carbon monoxide from entering your home. Carbon monoxide is a deadly, silent, odorless gas. Install a carbon monoxide detector in your home and be alert to the symptoms of carbon monoxide poisoning, which are sudden nausea, cherry red lips or headaches. If you suspect carbon monoxide poisoning, leave the area immediately to get fresh air.

Solar Panels

For safety reasons, standard solar systems that are connected to the electric grid will shut down when there is an outage to your electrical service. Unless they are specially designed, solar systems will not provide back-up power during an outage. This function is required by national regulations so crews can safely work on the electrical system without the danger of electrical back feed onto the grid.

Water Heaters

Move all combustible materials (meaning items that can burn easily, such as mops, brooms, laundry or flammable liquids) away from your water heater. The heating element within the water heater can become very hot and ignite an item that comes into contact with it.

Do not move a water heater by yourself. Contract a heating and plumbing professional, if you would like to change the location of the unit. Serious injury or death could result if the electric wiring is disconnected or installed incorrectly.

Usually, your water heater’s temperature should be set relatively low. A temperature of 115 to 120 degrees Fahrenheit is recommended to avoid scalding. Setting the water heater’s temperature lower will save money and energy, too.

Flooding

Wet electrical wiring is extremely hazardous. If your basement or other enclosed space has standing water, shut off power to all appliances in that location ONLY if you can do so safely. Safety hazards can include a service panel surrounded or affected by standing or running water or loose wires, which should be considered "live". Never attempt to remove fuses, switch open circuit breakers or operate switches while you are touching water.

Do not use fishing waders, rubber boots or household rubber gloves to insulate from electricity, as these barriers will not provide sufficient insulation to protect you from an electric shock.

The appropriate jurisdictional inspector must inspect all electrical wiring in buildings that have been partially or fully covered by floodwater before being put into service again. Contact a qualified electrician immediately to respond to the electrical concern with a flooded space.

If your home uses natural gas, flooding can present a hazard to your service and equipment. If you notice a strong gas odor or if there is other evidence of a natural gas leak (such as water being blown around your gas pipes or a hissing sound), immediately leave the area and call 911 and Unitil. Do not attempt to turn off your gas and avoid using any electrical devices, including cell phones and light switches in your home, as these could cause a spark and ignite the gas in the air.

If your natural gas service is shut off at the meter, do not attempt to turn it back on. Contact Unitil to restore gas service, as a professional will need to relight your pilots to prevent a build-up of natural gas inside your home.

After a flood, if water levels were high enough to cover the gas meter, please call Unitil to have your meter and regulator checked before using your gas system. Floodwaters may have shifted your home or caused other stresses to the natural gas piping, which could make a gas leak more likely.

If flooding has been severe, natural gas appliances should not be used until they are inspected by a qualified heating contractor, plumber or appliance repair professional. Note, however, that the cost of restoring some appliances to a safe operating condition may exceed the cost of a new appliance.

Do not attempt to place natural gas appliances back in service. A qualified heating contractor, plumber or appliance repair representative will check, clean, repair and pressure test all gas pipes, which may have been clogged with mud or debris.

Damage may also occur to switches, controls, thermostats, furnace heat exchangers, burner and pilot parts and result in rusting metals parts. A qualified heating contractor, plumber or appliance repair representative must perform any reconditioning or repairs to natural gas appliances.

 

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