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Once you are in a safe place, call 911 immediately, and then call Unitil at the emergency number for your area:
- Maine gas emergencies: 1-866-900-4460
- Former Bangor Natural Gas customers: 1-877-427-7991
- Massachusetts gas emergencies: 1-866-542-3547
- New Hampshire gas emergencies: 1-866-900-4115
- Granite State Gas Transmission: 1-800-323-4410
Our emergency lines are monitored 24/7/365 by qualified personnel to assist you in the event of an emergency.
Not sure if it's a leak?
Learn how to recognize the telltale signs, and what you need to do to stay safe.
If you suspect a gas leak, DO:
- Leave immediately. Move to a safe place, at least 300 feet away.
- Warn others to stay away from the area.
- Call 911 when in a safe location far from the gas leak.
If you suspect a gas leak, DO NOT:
- Do not try to turn off your gas meter.
- Do not use a lighter, match, candle, or open flames, or operate anything that could cause a spark (such as cell phones, lights, appliances, flashlights, a garage door opener or power tools).
- Do not open exterior windows or doors in an attempt to ventilate.
- Do not try to find the leak yourself or operate any pipeline valves.
This information is important.
Please have it translated.
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Cette information est importante. S’il vous plaît veuillez faire la traduction.
Unitil’s Actions in An Emergency
In the event of a natural gas emergency, Unitil’s priority is to protect people first, then property, then the system. Our personnel will:
- Locate the site of the emergency and stop or reduce gas flow to the affected area.
- Notify appropriate public safety officials and work with them during the emergency.
- Repair the facility and restore service to customers.
- Investigate the cause of the incident.
- For more information on our emergency response plan in your area, please contact us.
