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10.20.25
4:00 pm
Customer Service

Intermittent access issues to online customer payment options have been reported. This issue has been resolved. Please contact us if you are still unable to access online payments.

The MyUnitil Experience

Manage your account using the MyUnitil portal and/or mobile app

Bangor Area Customers: 

Welcome to MyUnitil! 

If your Bangor Natural Gas account did not have a verification method on file, you will need to add one before creating a MyUnitil account. Verification methods include a Social Security number or a tax identification number. 

To add a verification method to your account, please call us at 1-888-301-7700.

New Payment Features Coming to MyUnitil

The payment portal, found in the Bills & Payment tab of your MyUnitil account, got an upgrade.

Enjoy More Ways to Pay 

  • Pay Your Way: We now accept Apple Pay and Google Pay! Use your favorite digital wallet for a fast and secure transaction (available for single payment transactions).
  • Speed Through Checkout: Securely save your bank account or credit/debit card to your profile for quicker payments next time. 

Stay Informed with Custom Alerts 

  • Choose Your Notifications: Opt in to receive real-time email alerts for payment confirmations, rejections, or cancellations.

Manage Multiple Accounts

MyUnitil Mobile App!

Our mobile app offers a convenient and secure way to access your account on the go (or from your couch). With just a few taps, you can easily view your account balance, change your notification preferences, make a payment, and even view your energy usage.

Get MyUnitil Mobile App on Google PlayGet MyUnitil Mobile App on the Apple App Store
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MyUnitil Account Benefits

With a MyUnitil account you can manage your account your way.
  • Go paperless
  • Set up automatic payments
  • View your energy usage
  • Usage graphs to help better understand and manage your energy usage:
    • Temperature overlays provide insight into how weather impacts usage
    • Add custom events that may impact energy usage
    • Access to daily electric usage graphs for electric customers with a smart meter
  • Set your communication preferences
  • Report an outage
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Recent Enhancements:

  • 2025 payment portal upgrades
  • Enhanced security to meet today's data and technology needs
  • Easy to navigate modern interface
  • Mobile app for account access on the go
  • Additional notifications including appointment reminders, payment-due reminders, and enhanced outage notifications
  • Authorize guest access to an account
  • Download payment, billing, and consumption history for all accounts linked to a profile into a single file, adding convenience for large customers
  • Google and Apple Pay options

How To's

Getting Started

Billing and Payments

Outages

Account Management

Questions?

 Our Customer Service team is happy to help.