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New MyUnitil Experience

Introducing a new customer portal to manage your account

We’ve updated our MyUnitil customer portal with a new, more modern solution that is easier to navigate and offers exciting new features. A brand-new mobile app will be available soon.

Behind the scenes, our customer information system (CIS) was updated to a newer version that provides enhanced security and is better equipped to meet today's data and technology needs.  

These improvements pave the way for future enhancements such as expanded notifications and self-service options, enhanced data sharing, additional payment methods, and more!

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Logging in to the new MyUnitil

  • Your account number(s) will stay the same.
  • If you are a current MyUnitil user, you will log in to the new MyUnitil experience using your existing username and password.
  • Account information and preferences for your existing profile will carry over to the new MyUnitil.
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Benefits and New Features:

  • Enhanced security to meet today's data and technology needs
  • A more modern interface that is easy to navigate
  • A brand-new mobile app for account access on the go - coming soon!
  • New usage graphs to help customers better understand and manage their energy usage:
    • Temperature overlays provide insight into how weather impacts usage
    • Add events that may impact energy usage 
    • Access to daily electric usage graphs for electric customers with a smart meter
  • New notifications including appointment reminders and payment-due reminders
  • The ability to authorize guest access to an account
  • The ability to download payment, billing, and consumption history for all accounts linked to a profile into a single file, adding convenience for large customers

How To's

Getting Started

Billing and Payments

Outages

Account Management

Benefits to Signing up for a MyUnitil Account

With a MyUnitil account, you can go paperless, set up automatic payments, view your energy usage, set your communication preferences, report an outage, and so much more! Manage your account your way.

Questions?

 Our Customer Service team is happy to help.