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Customer Service

MyUnitil forms are currently unavailable. Please call to initiate self-service options such as disconnecting, transferring, or applying for new service.

How do I sign up for a service? What information do I need?

You will need to provide us with the following information to start service at a new location:

  • The address of the new location
  • Your name
  • Your social security number, federal tax identification number or IRS 147C form
  • Your date of birth
  • Your telephone number at the new location
  • Your mobile or business phone number
  • The date you are requesting service
  • Spouse's name (if applicable)
  • Your email address (if applicable)
To start service, go to myaccount.unitil.com. Then, scroll down to the "Are you a new customer?" section, and select the appropriate form. For existing properties, fill out the "Application for New Service." For new construction properties, fill out the "Contractor Request Form."
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MyUnitil Portal new service highlighted