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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-542-3547

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4460

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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Please call

888-301-7700

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

Trees are an important natural resource that make the environment cleaner and more comfortable.

When trees and power lines come in contact with each other, power outages can occur. Tree damage and falling limbs are major reasons for these outages. In Unitil service territories, the worst tree damage results from heavy snow, ice or wind storms. However, even in fair weather, a broken limb or downed tree can cause an outage.

Unitil strives to ensure safety for all our customers and deliver reliable electric service.

Our certified arborists work with commercial and municipal arborists and tree services throughout our service areas to maintain vegetation around our facilities and electrical sources.

Preventative Maintenance

Preventative Maintenance

Trees growing near power lines can be dangerous. Unitil schedules tree pruning in your area every five years. We use industry best management practices and techniques that minimize disease and decay entry points.

Tree Removal

Tree Removal

Unitil can identify significant risk trees, or hazard trees, that pose a threat to the electric system.  We want to remove high-risk trees before they fall and affect service and safety. Find out how we decide to remove a tree.

Planting Tips

Planting Tips

Help Unitil keep power lines free of vegetation and protect your own lines from outages by planning your landscaping. A little pre-planning can make all the difference. You can find tips for your next planting project here.

Herbicide Management

Herbicide Management

Overgrown vegetation can pose safety hazards and cause avoidable power outages. To minimize the potential for outages we sometimes use herbicides. Read about our environmentally responsible practices.

Outage & Storm Work

Outage & Storm Work

Tree crews are an integral part of outage restoration during, and following, a storm. Unitil works with tree contractors to reserve resources ahead of major storms, and communicates with crews during and after restoration.

Community Involvement

Community Involvement

Our vegetation management program is dedicated to supporting communities and the environment. Our forestry team participates in town, community, and school tree planting and education events.

Frequently Asked Questions

Do you have questions about our Vegetation Management program? A quick trip to our FAQ page can get you the answers you need and it might even save you time.

Unitil is a proud sponsor of The Tree Fund.

 

Unitil is a proud sponsor of Stihl Tour des Trees, to benefit the TREE Fund. 

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