Understanding Your Bill

What goes into your monthly statement

Discover what each item on your bill means and how they fit together to create your full energy footprint.

Learn the parts of your bill

Bangor-Area Customers

While we work to integrate your accounts into Unitil's systems, please visit unitil.com/bng for blling information.

Concise

The top of your bill clearly provides key information such as your account number, the amount due, and the due date.

A Visual Summary

View a breakdown of the services and charges that make up your monthly bill with the new color-coded graph. Instantly see a snapshot of the components that make up your bill as well as how you are consuming energy on a regular basis.

Easy Access to MyUnitil

Scan the QR code for quick access to your MyUnitil account. Manage your account and easily make online payments.

Programs and Services

A portion of the front page of your bill is dedicated to communicating programs and services you may be interested in. Keep an eye on this spot for up-to-date info on a variety of items related to your account.

Mail-in Payments

Along with Uni-Pay, Online payments, or payments by phone, we've kept the classic tear-away payment slip.

Detailed Breakdown

Explore a detailed breakdown of the individual charges associated with each Unitil utility service. Start here to better understand the components that make up your bill. For a full description of these charges, please find your current rate sheet at unitil.com/rates.

Readings View

View readings from each meter associated with your utility services. Find your previous meter reading, usage, and each meter's rate code.

Usage Comparisons

Make monthly comparisons of how you are using your energy by viewing the last 13 months of energy consumption data.

Attention Business Customers

Beginning on June 1, 2023 a 2.65% processing fee will be placed on customer payments made with Commercial and/or Corporate Credit Cards.

Learn more about this processing fee

Manage Your Energy

Take control of your energy usage and notifications.

Financial Assistance

How Do Rates Work?

Go Paperless

Frequently Asked Questions

Unitil uses both Automated Metering Infrastructure (AMI) and an Automated Meter Reading system (AMR) to capture customer meter readings. These technologies provide accurate readings on the final day of the billing cycle, along with providing data at various intervals throughout the billing period.

You can view your usage on your monthly statement or by logging into your MyUnitil portal.

Learn about reading your meter

There are many reasons your bill may fluctuate throughout the year. The number of days of the month, a change in seasons, and your monthly appliance usage can all have an impact. Rates for electricity and gas also vary from month to month, due to larger factors such as energy demand and weather events (watch this video about rate changes).

Find ways to save

Learn about our budget billing option

We have many options to assist with paying your bill. We offer a variety of flexible payment plans, as well as information on assistance programs and local agencies in your area. If you’d like to discuss your options, you can always call us at 1-888-301-7700.

View assistance options

Bangor Region Gas Customers: Please contact our Bangor office using the online form or by calling 1-207-941-9595.

There are many adjustments you can make that can lower your monthly bill. One is to make energy efficient changes in your home or business. We offer electric and gas efficiency programs in partnership with local, state and federal agencies. These programs include sizable rebates and incentives for efficiency upgrades, improving your home comfort and convenience, and reducing your monthly energy costs.

View efficiency programs and rebates

Explore all ways to save

Your monthly energy statement contains a lot of information and doesn’t always use straightforward terminology. We provide information on our website to help you decipher your bill, but if you have further questions, you can always contact our Customer Service team at 1-888-301-7700.

Understanding your bill

Bangor Region Gas Customers: Please contact our Bangor office using the online form or by calling 1-207-941-9595.

Payments made with Commercial and/or Corporate Credit Cards incur a 2.65% processing fee. This ensures that the fees related to Commercial and/or Corporate credit card processing are not passed on to customers who use alternative payment methods and do not require this service.

This processing fee is being administered by the third-party credit card firm that Unitil uses to process customer payments made by one of these credit card types. Unitil uses a third-party firm for credit card processing to ensure that personal identification information remains secure and encrypted for our customers. This change ensures that the fees related to Commercial and/or Corporate credit card processing are not passed on to customers who use alternative payment methods and do not require this service.

Please note that personal credit cards and electronic checks will not incur this fee. For a full list of convenient ways to pay, please visit our Billing & Payment Options webpage.

If you have any questions regarding the best payment option for you in the future, please feel free to reach out to our customer service team.

Pricing & Rates

Understanding energy rates

There are many factors that impact energy rates and cause them to change over time. Your utility bill includes distinct categories for different services. The rates for each category are determined in different ways.

Learn more about pricing and rates

How to Read Your Bill

Your monthly energy statement can be confusing — let’s break it down.

Please choose your customer type, state and service and click Show Results to view definitions for the parts of your bill.

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