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I Can't Pay My Utility Bill...Now What?

Unitil has a number of resources for their gas and electric customers who find themselves having difficulty paying their utility bill.
woman at computer paying utility bill

Unitil takes great pride in safely and reliably delivering gas and electricity to our customers while also providing affordable and sustainable energy solutions. Should you find yourself experiencing financial hardship, we have a number of resources that can help you take control of your expenses with budget billing, payment plans, and assistance from local community agencies.

Should you require additional information on any of the programs shown below, please click here or call 1-888-301-7700. We look forward to working with you while providing an exceptional customer experience.

Budget Billing 

Unitil’s Budget Billing Program allows residential customers to enjoy the convenience of fixed monthly payments throughout the year. Because energy bills fluctuate as your energy use keeps pace with changes in the weather or household, budgeting can be challenging for families with a fixed income.

Your monthly budget payment amount is calculated based on actual gas or electric charges for the same period of the previous year, and your account will be reviewed quarterly to ensure your monthly payments are sufficient for your current usage. Click here to learn how to request enrollment online. A member of our Customer Service team will verify eligibility, estimate your monthly budget amount, and confirm your enrollment in the program.

Payment Plans

Unitil recognizes that carrying a past-due balance can feel overwhelming at times, and we’re here to help you take control of outstanding energy costs with a variety of payment plans. By allowing you to make payments over an extended period, we’ll lower the overall month-to-month impact and create a manageable path forward for your family. Eligible customers can select a payment plan of 3 or 6 months in length; the past due amount will be divided by the number of months selected and added to your current charges each month. Customers enrolled in a financial hardship program should call us at 1-888-301-7700 to discuss an extended payment plan.

State-Specific Programs and Agencies

If you are having difficulty paying your heat and/or electricity bills, local and state organizations in our service areas offer highly supportive programs for qualified customers to increase energy efficiency and manage energy costs. Click here to view available programs by state. 

Residents can also call 211, a special hotline managed by United Way, to learn more about assistance services in your region.