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Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

View all contact numbers here.

Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

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Please call

888-301-7700

View all contact numbers here.

Please call

888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

866-900-4115

View all contact numbers here.

Please call

888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

COVID-19 Update: 03/30/20

Maintenance Pruning

  • Our forestry personnel and partner line-clearance tree pruning vendors will NOT be knocking on your door to notify you of tree pruning maintenance work. You will be getting an automated call when work is scheduled for your area.
  • If you have questions, concerns, or want to talk to someone before the work is done, press option 2 after the recording to be directed to a voicemail box.
  • Customers will be contacted directly by forestry personnel to discuss and approve any tree removals over 8” diameter before they are removed.
  • Ribbons left on risk trees by forestry personnel are to aid in the identification and discussion of removal possibility.  Removal will not occur without property owner discussion first.

Customer Requests for Pruning or Tree Removal

  • At the time you make the customer service request, please mark the trees in question with a ribbon, or whatever you have handy.
  • When calling customer service, please leave a preferred call back phone number so we can ask you questions about the desired work.
  • Our forestry personnel will not be knocking on your door, if we have any questions, we will be contacting you by phone. 
  • If work to be done requires consent from you, we will obtain an email address to send paperwork electronically for you to sign and return.  If you do not have an email address, we will ask to record you giving verbal consent.
  • Please respond promptly to any work verification emails or calls if asked.
  • In general, you do not need to be present when the crew arrives to do the work.
  • If for any reason, you are outside or otherwise meet our forestry personnel in person, please practice social distancing by keeping at least 6 feet away.

Trees growing near power lines can be dangerous. Unitil schedules tree pruning in your area every five years. We use industry best management practices and techniques that minimize disease and decay entry points. One of these techniques, directional pruning, directs tree growth away from wires. This pruning practice was developed in conjunction with the U.S. Forest Service and is endorsed by the International Society of Arboriculture, the National Arbor Day Foundation and other tree-care professionals around the world.

 

Directional Pruning

The following illustrations are examples of the proper directional pruning for shade and ornamental trees. Click here to learn more.

Side Pruning
Side Pruning
We strive to trim vegetation to approx. 10 feet back from electrical wire. This pruning is conducted pole to pole.

Overhead Pruning
Overhead Pruning
Typically we trim 15 feet above the wires on top of the poles. Greater clearance may be required depending upon tree species and location.

Ground cut pruning
Ground Cut
Ground cutting includes the removal of small trees and brush 8 inches in diameter or less for species with the capacity to grow into the wires.

Under Pruning
Under Pruning
We cut along the ground to remove small trees. For larger trees, we keep a four-foot radius below and around the lowest wire attachment by pruning and removing deadwood or hazardous branches.

 

Distribution Lines

Distribution vegetation management is systematic removal of vegetation growth and damaged or defective limbs along distribution circuits, along roadways and driveways. Using a bucket truck, operated by line-clearance certified contractors, we remove limbs, branches and trees that are in danger of coming in contact with power lines and poles. You'll be notified of upcoming work before we start.

During cycle pruning, we sometimes identify trees on your property that need removal. We'll notify you if action is necessary. You're welcome to discuss it with us further.

Common Electrical Distribution Lines

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Common Electrical Distribution Lines

For more information, call toll free: (888) 301-7700.

 

Sub-Transmission Lines

Transmission vegetation management refers to maintenance of Unitil's rights-of-way. The transmission system is the "backbone" of our electric system. Tree and limb contact must be completely eliminated on these lines to ensure continuous service.

Right-of-Way Vegetation Zones

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Right-of-Way Vegetation Zones

 

The company’s right-of-way maintenance program is based on Integrated Vegetation Management (IVM) principles and practices.  IVM is defined as a system of managing plant communities by which vegetation managers identify compatible and incompatible vegetation, consider action thresholds, evaluate control methods, and select and implement controls to achieve specific objectives. Learn more about Unitil's IVM practices here

 

Unitil is a proud sponsor of The Tree Fund.

 

Unitil is a proud sponsor of Stihl Tour des Trees, to benefit the TREE Fund. 

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