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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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1-866-900-4460

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Please call

1-888-301-7700

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Please call

1-888-301-7700

View all contact numbers here.

Please call

1-888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

Please call

1-866-900-4115

View all contact numbers here.

Please call

1-888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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Unitil electric customers in MassachusettsNew Hampshire have the option to take supply service from Unitil or purchase their electricity from competitive suppliers. This supply portion of your bill is only one portion of the overall rate that utility customers pay.

Unitil solicits bids from the market suppliers every six months. These bid solicitations reflect the current market cost to actually make the electricity and ultimately determine the supply rate.

Over time, market prices for electricity change, depending on a number of factors, including the supply and demand for electricity. This is why Unitil obtains new bids from energy providers bi-annually.

The restructured electric industry in New England allows for third party electric companies to solicit customers in our service territories. Customers can elect to purchase their electricity supply from one of these competitive suppliers.

All customers not purchasing electricity supply from a competitive supplier will be placed on Unitil’s BasicEnergy service. The availability of BasicEnergy Service ensures that no one will ever be without a supplier of electricity.

Fixed vs. Variable Service Rates

In Massachusetts, residential customers are placed on the fixed pricing option. Fixed basicenergy service rates will remain the same for six months at a time and are based on the weighted average price over the six-month period.

Unitil sets the rates for each six-month period (effective June 1 and December 1) based on its contract with the provider. If you are assigned to this fixed pricing option, you are allowed to change to the monthly variable pricing option; however, you may only make this change once as long as you continue to receive uninterrupted basic service.

Variable energy service rates will change from month to month to reflect the actual cost of electricity purchased each month. If you are assigned to this rate, you are allowed to change to the fixed rate; however, you may only make this change once.

You can find the fixed and variable rates per kilowatt hour (kWh) on our website in the Electric Rates section.

Renewable Energy Supply Options

The US Environmental Protection Agency provides an online resource designed to help consumers identify renewable energy and retail renewable energy credit products available nationally or regionally.
 

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