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Working at Unitil: The Inside Story

Despite the fact that we’re all utility customers, the technical nature of the industry makes it difficult to understand the diverse career opportunities available.
Unitil Employees

The utility industry boasts some of the most diverse career opportunities, with jobs ranging from entry-level positions in the skilled trades to engineering roles requiring ongoing certification and advanced degrees. Whether you’re content working quietly behind the scenes or thrive on the day-to-day challenges of independent field work, utility employees enjoy a rewarding sense of purpose and job security – and a range of additional appealing benefits – that make a career with Unitil worth exploring.

While most of us have interacted with customer support regarding a billing concern or witnessed crews working around the clock to restore service after a weather-related outage, there’s more to a career at Unitil than meets the eye. In this article, we’ll take a closer look at what makes working here unique and rewarding.

Something for Everyone

Beyond the roles responsible for the physical delivery of electric and gas service and the client services representatives we interact with on the phone, Unitil offers a wide range of careers for a diverse set of skills and interests – from human resources and IT to compliance and safety to energy efficiency and sustainability, with significant opportunities for career growth.

A Sense of Purpose

Because Unitil provides an essential service that our communities rely on, our employees enjoy an unparalleled sense of purpose. We all depend on electricity to light up our homes, prepare meals for our families, and complete essential daily tasks that we all take for granted, but it’s easy to forget about what goes on in the background to make this happen.

A Part of the Community

Every Unitil employee – from the attorneys who negotiate with the Public Utilities Commission on our behalf to the meter technicians and billing associates who ensure that our customers are billed accurately – plays a significant and interrelated role in delivering Energy for Life. We’re not just part of the community – we are the community. We’re your neighbors and your friends, and we care deeply about the community we share.

The Service That Never Sleeps

Unitil operates 24/7/365 to ensure the safe, efficient delivery of energy to the communities we serve. As an essential service, there’s no such thing as closing for lunch, or shutting down during the week between Christmas and New Year’s. Our employees take this responsibility very seriously and are proud to play a part in ensuring continuity of service.

Emergency Response

Every Unitil employee has an important role to play during an impending weather event or emergency response. For some, it may be a natural extension of their day-to-day role; for others, it could be something entirely unrelated.

Storms give all employees the opportunity to work with team members they may not typically interact with, showcasing their skills and functioning as a team with a unified goal. This provides a strong sense of community within the Unitil family.

At times, our electric operations personnel are called upon to provide mutual aid to other towns or regions hard hit by a storm to expedite the restoration of service, leveraging their skills to help other communities in need.

The Evolution of Energy

This is a transformational time in the energy industry, with the rising focus on sustainability, renewable energy, and carbon reduction. Striking a balance between safely delivering reliable, affordable energy solutions and our commitment to sustainability and the environment requires adaptability, flexibility, and a willingness to transform our business model in order to meet the needs of future generations.

Key Takeaways

  • Careers at Unitil range from entry-level positions with on-the-job training to highly specialized roles requiring advanced degrees.
  • Unitil employees share a commitment to serving the communities in which they live and enjoy a rewarding sense of purpose.
  • Every Unitil employee plays an important role during an emergency response event, often stepping outside their traditional role.