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Frequently Asked Questions
Answers to the questions we hear most often.
If your claim is denied, you can appeal it. Please include any new information that has come to light that could make a difference by filing your claim on our website.
Unitil is dedicated to improving the lives of those in the communities we serve – a goal we share with United Way. By working together to mobilize the caring power of our neighbors, we can unite human service agencies, businesses, organizations, governments and volunteers to join us in bringing our vision of a common good to life.
Unitil employees and customers are encouraged to volunteer and give what they can to make a positive impact in our communities. The United Way of the Greater Seacoast maintains a database of local volunteer opportunities, where you can find events that fit your skills and interests.
If you notice any damage to Unitil’s equipment, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a Customer Service representative.
Outages & Emergencies
To access your MyUnitil account, you can log in here. You can also log in conveniently from our homepage, just below the main menu.
You may use your existing username if you previously had a MyUnitil profile, and will be asked to reset your password if you don’t remember it.
If you're a new user, you'll be asked to provide some basic information, including your new Unitil account number, the last four digits of your social security number or Tax ID, and to define a username and a password for your new profile. If you have not yet set up service, you will need to do so first in order to receive your Unitil account number. Then, you may set up your online profile so you can manage your account on the web.
If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online.
If you are an existing customer, please call us toll-free at 1-888-301-7700 and we'll assist you.
Typically a few days from when the bill is issued. They are emailed to the email address associated with your MyUnitil account.
You may receive one more paper bill after you have enrolled in the program. After that, you'll receive email or text notifications to the information associated with your account when your next bill is ready to view.
If you wish to revert to a paper bill, please update your communication preferences on our secure website or contact our Customer Service team at 1-888-301-7700.
Your bill can be paid by selecting the "Pay" button in your MyUnitil account. The payment date is automatically populated to match the due date and the amount on your bill. You may change the payment date or amount by highlighting the appropriate fields and entering the new information. We also offer a one-time payment feature if you do not have a MyUnitil account.
If you have a credit balance, the amount due summary line will show a zero balance. The exact amount of the credit can be found by looking at the bill detail.