Third party electric supply companies are allowed to solicit utility customers in our service territories. These solicitations refer to the “supply” rate of your bill, which is only one portion of the overall rate utility customers pay. State regulations require that utilities get fresh bids from energy providers every six months, and this supply rate, which reflects the current market cost to actually make the electricity, changes every six months. We obtain new bids from energy providers bi-annually.

Third party suppliers are allowed to get bids on electricity outside of this cycle. Think of them as like a broker; the rate they offer would replace this specific portion of the overall rate for whatever length of time a customer agrees to. Unitil would still be your electric provider, however, and you would still call us if the power goes out so we can send a crew.

As a company, we support the idea that our customers should explore all options available and that they are free to make a decision on an energy contract that is right for them.

If you or a family member uses electrically-operated life support systems, we encourage you to notify Unitil in advance of any outages by submitting our Physician’s Certification Form found here via email, fax or mail. Once we receive this form, your account will be noted and we will include a notification to you in the event that we anticipate adverse weather or a scheduled outage which may result in a power outage. Click here for more information.

Tree crews are often an integral part of outage restoration during and following a storm. We work with our tree contractors to reserve resources ahead of major storms, and communicate with crews during and after the restoration process to address hazard trees and other compromises to our system.

Tree debris will not be removed during or after storm conditions; this is the responsibility of the owner of the tree. Any debris that is a result of our standard trim cycles is removed or put through a chipper. Pieces not fitting into the chipper are cut into manageable lengths and left for the owner or their designee. Additionally, we do not remove debris after our tree or line crews remove branches or trees during unscheduled outages and other emergencies.

A key reason we don’t take your wood is that it belongs to you! Cut wood has value and can be sold. If your wood is of a high enough quality, you may find someone locally willing to pay to take that wood off your hands.

We plan to use herbicides to maintain tree growth in areas that prove difficult to access with standard equipment (trucks, saws, chippers) and to inhibit the growth of new trees once cutting has taken place. We work closely with local and state offices for the approval, notification and application of any herbicides before we use them. We plan to use herbicides primarily on our transmission system, with potential applications along the distribution system if necessary. 

The Budget Billing Program is a free service available to all residential customers. Your account must be current with no overdue balance.

You may enroll anytime provided your bill is current. Our Questions & Comments form makes the process convenient. Simply select "Budget Request" from the picklist before submitting and one of our Customer Service representatives will review your account for eligibility.

To mail in a payment, please address it to:
Unitil
P.O. Box 981077
Boston, MA 02298-1010
 

We've centralized all of our outage information in a section on our site called the Outage Center. Here you'll find links to the latest news, public service announcements and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration and being prepared for extended outages. 

We also have dedicated resources and information for municipal contacts in the communities we serve here.