The Budget Billing Program is a free service available to residential customers. You may enroll anytime, provided your account is current with no overdue balance.
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
You may cancel your budget plan by contacting our Customer Service team at 1-888-301-7700. Upon cancellation from the program, your account will reflect your current charges, in addition to your deferred balance.
- Your Account
Your meter could be one of several models we use in our service areas. Digital and odometer displays are the most straightforward to read because they present your energy usage directly; dial meters can be a little more difficult.
Your meter tells us how much energy your property has used in the previous billing cycle and can help keep you informed of your monthly energy use, too. By comparing your monthly use over time, you can make more informed decisions about your usage and find ways to lower your monthly bill. Unitil’s electric meters are read through our AMI or Automated Metering Infrastructure technology, which allows us to take accurate meter readings without visiting your location.
You can view your usage on your monthly statement or on the "Billed Usage" or "Smart Meter" tab of your MyUnitil portal.
- Electric Service
- Gas Service
Visit our Request A Payment Plan page. Select between 3 or 6 months in length, and your past due amount will be divided by the number of months selected and added to your current charges each month. Customers enrolled in a financial hardship program should call us at 1-888-301-7700 to discuss an extended payment plan.
- Your Account
If your account is experiencing an outage, there will be an alert in the "My Alerts" section of your MyUnitil portal dashboard.
- Your Account
- Outages & Emergencies
To enroll in budget billing, please call Customer Service at 1-888-301-7700.
- Your Account
Yes! Call our customer service to designate another person to your account. We call this designated person an authorized third party.
You may also grant someone guest access to your MyUnitil portal. Learn more about this option here.
Info we'll need if your authorized third party is:
An existing Unitil customer:
- Full name
- Full address including zip code
NOT an existing Unitil customer and will be added to our system:
- Full name
- Full address including zip code
- Social Security Number or tax id
- Phone number
This five-minute phone call will allow your authorized third party to receive bill copies and will take effect by your next billing cycle.
You may also authorize them to have access to your MyUnitil account and notifications such as letters and outage restorations. This can be done during your set-up phone call with customer service.
You may call to request the trustee be removed from your account anytime.
- Your Account
There are two places where you can view alerts related to your account on your MyUnitil dashboard.
1. Look for the flag on the right side in the top navigation bar - if the icon has a red number, that means there's an alert.
2. In the My Alerts section.
- Your Account
If you’re unsure of your username or password, utilize the Forgot Password and Forgot User Name links on the MyUnitil landing page or in the MyUnitil mobile app.
The Forgot User Name option utilizes your account number and a verification method to find the associated username.
The Forgot Password option sends a password reset email to the email address associated with your profile. Note that you must provide the email address that is associated with your profile in order for the system to send the password reset email.
If you’ve tried both “Forgot Your User Name” and “Forgot Your Password” links and are still unable to access your profile, there may have been an issue with it migrating to the new MyUnitil. This is rare but can happen when multiple profiles or email addresses are associated with an account or when an email address associated with a profile is invalid. We apologize for any inconvenience this may cause.
You can quickly and easily create a new profile on the MyUnitil Mobile App or by visiting myaccount.unitil.com. Note that you will need your account number to sign up.
- Your Account
In the MyUnitil portal, you can download up to 24 months of billed usage, payment history, or billing history for all the accounts linked to your MyUnitil profile into a single data file.
First, log in to the MyUnitil mobile app or your MyUnitil account.
Navigate to “Bills & Payments,” “Payment History,” or "Billed Usage” in the main menu.
Scroll to the bottom and select “Download.”
In the pop-up box, select which account(s) you would like to download data for. You can select a single account, multiple accounts, or all the accounts that are linked to your MyUnitil profile. Select the data type and the date range, then select “Download.” A CSV file will download to your device.
- Your Account
- Businesses