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Unitil shifts toward a remote customer service workforce during coronavirus

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woman with headphones in front of a computer

Unitil Corporation’s customer service wing made the transition to a predominantly remote workforce early on during the coronavirus pandemic, restructuring how the utility provider operates within the region.

Although from a customer perspective it may appear that little has changed, the company has worked behind the scenes to ensure that the level of service is the same despite a new work environment.

For the full article (sentinelandenterprise.com), click here.

 

About Unitil

Unitil Corporation provides energy for life by safely and reliably delivering electricity and natural gas in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 108,500 electric customers and 88,400 natural gas customers.

 

Media Contact

Alec O'Meara
Director, External Affairs