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Heating Assistance Programs Available

Families of four with a combined gross income of $87,294 or less qualify for fuel assistance, according to information presented at heating forum hosted by Unitil and United Way.
Fitchburg, MA

Unitil Corporation, a provider of gas and electricity to customers throughout New England, is advising all customers to be aware of the many fuel assistance programs that will help reduce heating costs this winter.

That was the message shared Thursday with nonprofit and community leaders who participated in an energy assistance forum sponsored by Unitil and co-hosted with United Way of North Central Massachusetts in partnership with Making Opportunity Count.

“This meeting is so important because it reviews all the heating assistance programs available for the frontline agencies, so they can assist their clients,” said Unitil External Affairs Manager Alec O’Meara. “We encourage homeowners and renters to take proactive steps now to learn which programs they may qualify for, especially those on fixed income or tight budgets.”

Watch the latest video on heating assistance programs.

Edward Campbell, quality assurance coordinator from Making Opportunity Count, said a family of four with a household income of $87,294 or less would qualify for the program. For a single person, the income figure is $45,392. The one-time benefit, depending on income and housing type, generally ranges from $120 to $600. Making Opportunity Count aids in managing the Federal Fuel Assistance program for the region.

According to Campbell, homeowners and renters can apply for assistance beginning November 1. Residents can learn more about qualification guidelines for fuel assistance by reaching out to Making Opportunity Count in Fitchburg at (978) 342-4520. 

Unitil Credit Supervisor Justin Stearns reviewed with attendees the utility company’s budget billing program, which makes monthly utility bills more affordable by leveling out higher seasonal energy bills, which are instead spread out throughout the year.

In addition, customers may qualify for a discount rate on natural gas or electricity, depending on household size and income. According to Stearns, the discount rate for electric customers is 34.5 percent while the natural gas discount stands at 25 percent. Unitil works with Making Opportunities Count to approve customers for the discount rate as well as other agencies that provide public benefits.

“In many cases, the actual discount which applies to 12 months of billing is often greater than the one-time Federal payment, so that is why I encourage households who qualify to apply for the benefit,” Stearns said. 

Customers who qualify for the discount rate may also qualify for the Arrears Forgiveness Program. If a customer has an overdue balance of $300 and is 60 or more days past due for their gas and/or electric service, they may qualify to enter into the program. Once enrolled, if a customer commits to paying their current utility budgeted bills on time going forward, they may be eligible for up to $4,800 in relief per service, per year on their outstanding balances.

Separately, the Good Neighbor Energy Fund also provides an additional one-time payment for heating assistance as long as the household income is between 60 and 80 percent of the state median. According to Stearns, the income limits are $45,393 to $60,523 for an individual and $87,295 to $116,392 for a family of four.

Unitil’s Derek Kimball reviewed energy saving programs that included Mass Save’s energy efficiency programs, including income-based programs that provide no-cost or discounted energy efficiency services.

The Enhanced Residential Program, for those with a household of four members and incomes between $87,295 and $116,392, offers no-cost insulation upgrade and rebates on related projects.

The Income Eligible Program is for a household with four members whose income is less than $87,294 or for a single person less than $45,392. Applicants may qualify for no-cost insulation, replacement of heating systems, air-sealing upgrades and new home appliances such as clothes washers, refrigerators, freezers, heating systems, dehumidifiers and window AC units. 

Kimball encouraged residents to contact MassSave at 1-866-537–SAVE (7267) to complete the easy, no cost income verification by phone and to learn more about the Enhanced Residential Program. For more information on qualifying for the Income Eligible Program, homeowners and renters should contact Making Opportunities Count in Fitchburg.

The meeting was concluded with a brief presentation on how utilities plan to upgrade the electrical infrastructure to meet the future energy demand for electric vehicles and heating systems. Every public utility in the state is required to develop and implement an Electric Sector Modernization Plan (ESMP), which is comprehensive plan designed to ensure the electric system is capable of supporting the state’s climate goals. More information on Unitil’s current draft plan as well as opportunities to provide feedback can be found at

Photo Captions:

Edward Campbell, quality assurance coordinator, from Making Opportunity Count, discusses the Federal Fuel Assistance program and Derek Kimball, manager of residential services, from Unitil, discusses energy efficiency programs and incentives. With more than 50 nonprofit attendees at Great Wolf Lodge, Fitchburg, Mass. (Thursday, Nov. 1), the event, sponsored by Unitil and co-hosted with United Way of North Central Massachusetts in partnership with Making Opportunity Count, was held to make customers aware of the many fuel assistance programs to help reduce heating costs this winter.

About United Way of North Central Massachusetts:

United Way of North Central Massachusetts, which takes on the region’s most pressing health and human services challenges through diverse initiatives focused on creating opportunities for better lives for all, and Unitil have hosted the annual event for over 20 years.


About Unitil

Unitil Corporation provides energy for life by safely and reliably delivering electricity and natural gas in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 108,500 electric customers and 88,400 natural gas customers.


Media Contact

Alec O'Meara
Director, External Affairs