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3.20.20
10:00 am
Community, Storms & Emergencies
Hampton, NH
Our focus in the days and weeks ahead is to ensure essential services remain uninterrupted. Some non-essential services have been suspended. Here is a breakdown of where we are at this moment in time:
Services Temporarily Paused
- Collections activities & disconnections – We have temporarily suspended all non-payment service disconnections and collection activities. If you are having trouble paying your bill, know that our Customer service team is there for you to find a solution that works in this difficult time.
- Non-essential planned electric outages – Unless the work is needed to prevent future disruptions, any planned service interruptions related to maintenance work on the system has been suspended. We are aware many individuals are working from home and children are home from school, and we want to accommodate your needs.
- Energy efficiency on-premise services – We are temporarily suspending all energy efficiency service activities that require home or business visits, such as energy audits. We believe these programs have great value for our customers and we continue to explore alternatives where possible.
Services Continuing
- Electricity and gas service – Our pandemic task force is working diligently to find creative means of ensuring our core services remain uninterrupted, ensuring we continue to meet your energy needs in this difficult time.
- Customer-requested service – Our techs are still responding to service requests as needed for our customers, including turn offs, turn-ons, and relocation services. Our customer service team is now working entirely remotely and is still taking calls and service requests.
- Regular billing and ability to make payments – We continue to offer our full suite of payment and billing options for customers, and our team is standing by to provide assistance through payment plans and other options. We encourage all customers to take advantage of MyUnitil to manage accounts online.
- Emergency response – Our priority, as always, remains public safety. Contact us immediately for all gas and electricity-related emergencies and we will be there.
