Frequently Asked Questions

This is the 2nd read on your meter. This figure is measuring the amount of energy (in kWh) passing from your home back through the meter and onto Unitil’s infrastructure. It is important to note that this figure does not directly measure the amount of electricity generated by your facility. As your facility generates energy, your home is drawing from that power before it reaches the meter. This reading is only measuring the surplus energy that leaves your home without being used.

This is the 3rd read on your meter. The net, or difference, between the first two (+W and –W) readings. This is your net read, and is represented as a credit or charge on your next energy statement. NOTE: These readings are cumulative, meaning they do not reset to zero after each billing period. To measure a specific time frame, check the meter at the beginning and end of the time frame you want to check. Then, subtract the readings from the end of this period from the ones observed at the starting point to get an idea of your usage.

Unitil does not install renewable energy systems, but the Department of Public Utilities (Massachusetts) and the Public Utilities Commission (New Hampshire) do keep records of companies that are licensed to install projects and are good resources to confirm the legitimacy of a business.

Through the process of net metering, you can receive credit on your electric bill for supplying power to our electric grid. When you create more than you need, we can share it with your neighbors, and when you don’t generate enough, we can ensure you have the power you need to live your life. Net metering is the process of measuring this difference.

If you have a damaged meter, please call our Customer Service toll-free number at 1-888-301-7700 and speak with a representative.

If you or a family member has a medical need for continued gas service we encourage you to notify Unitil by completing our Physician's Certification Form.

You may submit this form via secure fax at 603-227-4784 or by mail:

Unitil
5 McGuire Street
Concord, NH 03301

Once we receive this form, your account will be noted.

Please refer life support questions or issues surrounding potential or actual electric outages to your electric utility. You may need to share a medical certification document with them as well.

The length of time for a claim review depends on the complexity of the case and how much investigation is needed. It could be a couple of days or weeks. We appreciate your patience during this important part of the process, and assure you that we are doing everything we can to conclude the investigation in a timely manner.

No, there is no timeframe for filing a claim.

Yes, we advise homeowners to file a claim with their insurance. If you have any followup questions about the claims process, please contact Customer Service at 1-888-301-7700.