No public-facing outage map for natural gas customers is planned at this time, though we are constantly reviewing new ways to provide information to customers and will continue to review new options as technology makes them available.
- Outages & Emergencies
ETR stands for “estimated time of restoration,” and is our best estimate as to how long it will take to restore power. As estimates are inexact by their very nature, we provide a range of times to try and give you a general idea as to when work will be complete and power will be restored.
- Outages & Emergencies
There is a lag of a few minutes between the information on the map and the information our crews are working from, but the data you see on the map is basically the same as what our operations teams are working from. Occasionally, there will be a delay in an outage getting removed from the map, and crews need to confirm work is complete before the map is cleared.
- Outages & Emergencies
If you are experiencing a loss of power to your home, you can report your outage online or call our Customer Service line at 1-888-301-7700.
- Outages & Emergencies
- Electric Service
When you report your outage, a Customer Service representative makes sure that your address is loaded into our outage management system. The computer then looks at all the different calls coming in and takes its best guess based on the information which comes in as to where the trouble originated. A crew is then dispatched directly to the outage. This is another reason why it is so important to call in any outage — the more information that comes in, the better information the computer has, and the faster a crew can get where it needs to go.
- Outages & Emergencies
The electric outage map is a window into seeing the types of outages our crews are already aware of, and it is based on the information relayed from our Customer Service team. While small delays in updates to the map are always possible, if your outage isn’t on the map, it may not have been reported yet. Always report your outage online or call Customer Service at 1-888-301-7700 if you lose power to ensure your issue is in the system.
- Outages & Emergencies
First, log in to your online profile. On the main profile page, click the “Manage” button to the right to view the accounts you have associated with your profile. There are areas to add or group your accounts here.
Once you’ve added (or removed) your accounts on your profile, municipal customers are able to export this data set by clicking the “Spreadsheet Version” link at the bottom of the page. This has been very helpful for municipal customers that typically manage many accounts at various locations because it consolidates all of your accounts into one sheet for review.
- Your Account
If you are moving into the Unitil service area, you may request service to your home or business. Once you have started your service, we also encourage you to set up a MyUnitil online account so that you can manage your account details and view usage and payment history online. If you're already a Unitil customer and need to change your existing service or notify us that you are moving, you can use the following links to fill out the form that meets your needs.
- Your Account
- Electric Service
- Gas Service
- Businesses
First, you’ll want to find out if we are already serving your neighborhood, check this map. If we do service your neighborhood and you’re ready to make the switch, fill out our Switch to Gas form or call us toll-free at 1-888-486-4845 for more information or to check availability in your neighborhood.
- Gas Service
- Businesses
The electric revenue meter needs to be owned, installed, and maintained by the electric utility. Installing a second meter behind the utility meter, owned by the customer, is the customer’s option.
- Electric Service