If you’re unsure of your username or password, utilize the Forgot Password and Forgot User Name links on the MyUnitil landing page or in the MyUnitil mobile app.
The Forgot User Name option utilizes your account number and a verification method to find the associated username.
The Forgot Password option sends a password reset email to the email address associated with your profile. Note that you must provide the email address that is associated with your profile in order for the system to send the password reset email.
If you’ve tried both “Forgot Your User Name” and “Forgot Your Password” links and are still unable to access your profile, there may have been an issue with it migrating to the new MyUnitil. This is rare but can happen when multiple profiles or email addresses are associated with an account or when an email address associated with a profile is invalid. We apologize for any inconvenience this may cause.
You can quickly and easily create a new profile on the MyUnitil Mobile App or by visiting myaccount.unitil.com. Note that you will need your account number to sign up.
