Customers are responsible for all equipment inside the building*, beginning at the meter.
This includes the union (where the meter is attached to the line or pipe entering the structure) and all lines after the union, including those within the structure. In some cases, the line from the meter to the structure is buried; however, the customer is also responsible for the maintenance of this line.
Unitil is responsible for all equipment prior to entering the building. This includes the gas service pipe, the regulator and the meter.
Learn more about service equipment responsibilities
*Occasionally, meters are located inside the building instead of outside. In these infrequent cases, company-owned piping enters the building and Unitil is responsible for all equipment up to and including the meter.
