It can be tough to distinguish which parts of your electric service equipment are your responsibility, and which parts are Unitil’s to fix. During a power outage, we’re responsible for repairing the overhead electrical lines that run from the utility pole to your residence and for the electric meter. You’re responsible for repairs to other parts of your electrical system, including:
- Weather head and insulator — the point where electric lines connect to your residence Service entrance cable — runs from the weather head to the meter base and continues to the service panel in your home
- Meter base (box) — your electric meter is mounted to this
- Main service panel — includes the fuse boxes and/or circuit breakers and wires inside your home
When hiring a contractor for post-storm services, we recommend you get several quotes. Once the repairs have been made, please call Customer Service at 1-888-301-7700 so we reconnect your service to our power lines.
