When you report your outage, a Customer Service representative makes sure that your address is loaded into our outage management system. The computer then looks at all the different calls coming in and takes its best guess based on the information which comes in as to where the trouble originated. A crew is then dispatched directly to the outage. This is another reason why it is so important to call in any outage — the more information that comes in, the better information the computer has, and the faster a crew can get where it needs to go.
