The process depends on which state you live in:
Maine
Before the meter can be set and turned on, Unitil will need access to the equipment that will be using natural gas in order to perform a required safety check. The equipment must be installed, wired and ready, and the contractor will have performed a pressure test on the system. Paperwork is required to be completed by your installer/contractor and made available at the job site for Unitil (most contractors already have a copy of this document and are aware of this requirement). We schedule appointments in four-hour blocks, between 8:00 a.m. and noon, or noon and 4:00 p.m., Monday through Friday. Please call 207-541-2570 to set up an appointment.
Massachusetts
A gas inspection number must be called in to Unitil by your local gas inspector. This lets us know that they have approved your internal piping and it meets state plumbing code. You must call your local Customer Project Coordinator at 978-353-3221 to have an account and a meter order set up in your name to authorize the meter installation.
Once the inspection number is called in and your meter order is complete, we schedule your meter set. Please note: if new gas equipment has been installed, your plumber must be present to light all the gas equipment or the meter will be set in the locked position. If your meter is set in the locked position, you must call our Customer Service team at 1-888-301-7700 to create a work order to have the meter turned on. Our Meter & Service Department will work with your plumber to coordinate the installation of the meter.
New Hampshire
After the gas service line is installed, the plumbing and heating contractor has performed a pressure test, and your local inspector has approved the installation, please contact us at 603-294-5155 to schedule your meter installation.
