A number of payment locations are conveniently located throughout our MaineMassachusettsNew Hampshire service area. To find the nearest location to make a payment, please use Western Union's location finder HERE.

NOTE: Effective February 6th, 2018, Hannaford Supermarkets will no longer accept Western Union payments.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting!

Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

• Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
• Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit Unitil account number.
• The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website. With a quick, toll-free phone call, you can also pay your bill using your credit card (Visa or Mastercard only) or by check using our automated call answering system. No waiting required! If you wish to speak to a representative to pay by credit card, a $2.75 handling fee per transaction will apply. For a list of our Customer Service phone numbers, click HERE.

If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online. 

If you are an existing customer, please call us toll-free and we'll assist you: (888) 301-7700.

Generally, your budget billing monthly payment amount will change once or twice within the year. These adjustments are made to your payment amount to prevent you from having a large amount due or credit balance at the end of the program year. Prior to our changing your payment amount, we will include a note on your bill to make you aware of the new amount, which will appear on your next bill. The decision to change your payment amount is based on several factors. While we try to limit the number of adjustments, your payment amount may change when:

• The price of electricity and/or natural gas changes
• Warmer or colder temperatures mean you will use more or less energy to heat or cool your home
• Your monthly usage has changed compared to prior usage history that was used for calculating your payment amount
• You have purchased or replaced appliances

To mail in a payment, please address it to:
Unitil
P.O. Box 981077
Boston, MA 02298-1010
 

You will need to provide us with a handful of information to start service at a new location:

• The address of the new location
• The property owner's information (if applicable)
• The former tenant's name (if applicable)
• Your name
• Your social security number
• Your telephone number at the new location
• Your mobile or business phone number
• The date you are requesting service
• Spouse's name (if applicable)

If you have received a termination notice, call us immediately at (888) 301-7700.  If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

Avoid shut-off by taking these steps:

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website, or via our automated telephone system by calling (888) 301-7700.

Pay in Person - Find a payment location near you by viewing the "Where do I pay in person?" FAQ on this page.

Late Charges: Your payment is credited to your account on the date Unitil receives the payment. If payment is not received by the due date of your current bill, a late payment charge will be added to your account. The late payment charge for gas service is 1%. The late payment charge for residential electric service is 1%. The late payment charge for commercial electric service is 1.5%.

Log in to your online profile at http://myaccount.unitil.com. On the main profile page, click the “Manage” button to the right to view the accounts you have associated with your profile. There are areas to add or group your accounts here.

Once you’ve added (or removed) your accounts on your profile, municipal customers are able to export this data set by clicking the “Spreadsheet Version” link at the bottom of the page. This has been very helpful for municipal customers that typically manage many accounts at various locations because it consolidates all of your accounts into one sheet for review. 

Typically a day or so prior to when you would normally receive them in the mail. They are emailed to the email address associated with your Unitil account. 

Your bill can be paid by selecting the "Pay" button. The payment date is automatically populated to match the due date and the amount on your bill. You may change the payment date or amount by highlighting the appopriate fields and entering the new information.
 

Your bill can be paid by visiting the "Make Payment" page after logging into our secure website. The payment date is automatically populated to match the due date and the amount on your bill. You may change the payment date or amount by entering the desired information.

We also offer a one-time payment feature through our secure website if you do not have a MyUnitil account. Look for a link when you reach the login page.

Our legacy e-bill program is offered through our partner, Checkfree. You can call Checkfree's support team toll-free at 800-564-9184.

New! We now offer email and text notifications for various types of account notifications. Customers are encouraged to manage their bill delivery and other communication preferences on our secure website.