A number of payment locations are conveniently located throughout our MaineMassachusettsNew Hampshire service area. To find the nearest location to make a payment, please use Western Union's location finder HERE.

NOTE: Effective February 6th, 2018, Hannaford Supermarkets will no longer accept Western Union payments.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting!

Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

• Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
• Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit Unitil account number.
• The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website. With a quick, toll-free phone call, you can also pay your bill using your credit card (Visa or Mastercard only) or by check using our automated call answering system. No waiting required! If you wish to speak to a representative to pay by credit card, a $2.75 handling fee per transaction will apply. For a list of our Customer Service phone numbers, click HERE.

If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online. 

If you are an existing customer, please call us toll-free and we'll assist you.

Typically a day or so prior to when you would normally receive them in the mail. They are emailed to the email address associated with your Unitil account. 

You may receive one more paper bill after you have enrolled in the program. After that, you'll receive email or text notifications to the information associated with your account when your next bill is ready to view. 

If you wish to revert to a paper bill, please update your communication preferences on our secure website or contact our Customer Service team.

If you have a credit balance, the amount due summary line will show a zero balance. The exact amount of the credit can be found by looking at the bill detail.

To add or remove an account from your MyUnitil profile, log in to our secure website and navigate to the My Accounts or Account Summary page. Click "Add Utility Account" to look up other Unitil accounts associated with your customer ID. If the account you are looking for is not listed please fill out our Questions & Comments form and our Customer Service team will assist you. 

You will need to provide us with a handful of information to start service at a new location:

• The address of the new location
• The property owner's information (if applicable)
• The former tenant's name (if applicable)
• Your name
• Your social security number
• Your telephone number at the new location
• Your mobile or business phone number
• The date you are requesting service
• Spouse's name (if applicable)

We've centralized all of our outage information in a section on our site called the Outage Center. Here you'll find links to the latest news, public service announcements and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration and being prepared for extended outages. 

We also have dedicated resources and information for municipal contacts in the communities we serve here.

There are two primary reasons you would see differences in these values.

First, the customer receives their services through a primary metered service, providing your facility with a higher voltage (typically 13.8 kV or 34.5 Kv). Due to the reduction of equipment required to provide this service, we extend a discount.

The second, less likely reason for the difference between the two values could be attributed to a customer’s substantial load variations throughout the year.  For instance, our NH G-1 (Large General Service Rate) customers could fall under our ratchet demand clause for large services, where customers are charged 80% of their highest demand over the last 13 months to compensate for additional resources required to serve those loads. Most customers are not affected by this situation, however.