A number of payment locations are conveniently located throughout our MaineMassachusettsNew Hampshire service area. To find the nearest location to make a payment, please use Western Union's location finder HERE.

NOTE: Effective February 6th, 2018, Hannaford Supermarkets will no longer accept Western Union payments.

Please be aware that some locations may require a bill in order to make a payment or process a security deposit. Federal requirements limit the maximum payment amount at $2,500 per transaction. Use only authorized payment agents to facilitate timely payment posting!

Many of our customers pay their bill directly to us or use a payment agent that we've authorized to collect customer payments. However, some customers have used bill payment services that do not have any arrangements with us to process payments. We cannot ensure that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even ensure that payment will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

• Use caution when making your payment through a third-party bill payment service that is not authorized by Unitil.
• Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit Unitil account number.
• The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics. Most importantly, always keep your receipt.

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website. With a quick, toll-free phone call, you can also pay your bill using your credit card (Visa or Mastercard only) or by check using our automated call answering system. No waiting required! If you wish to speak to a representative to pay by credit card, a $2.75 handling fee per transaction will apply. For a list of our Customer Service phone numbers, click HERE.

If you've signed up for new service recently, you will need to wait one billing cycle for your account information to be available online. 

If you are an existing customer, please call us toll-free and we'll assist you: 1-888-301-7700.

Log in to your online profile at http://myaccount.unitil.com. On the main profile page, click the “Manage” button to the right to view the accounts you have associated with your profile. There are areas to add or group your accounts here.

Once you’ve added (or removed) your accounts on your profile, municipal customers are able to export this data set by clicking the “Spreadsheet Version” link at the bottom of the page. This has been very helpful for municipal customers that typically manage many accounts at various locations because it consolidates all of your accounts into one sheet for review. 

You may receive one more paper bill after you have enrolled in the program. After that, you'll receive email or text notifications to the information associated with your account when your next bill is ready to view. 

If you wish to revert to a paper bill, please update your communication preferences on our secure website or contact our Customer Service team.

If you have a credit balance, the amount due summary line will show a zero balance. The exact amount of the credit can be found by looking at the bill detail.

To add or remove an account from your MyUnitil profile, log in to our secure website and navigate to the My Accounts or Account Summary page. Click "Add Utility Account" to look up other Unitil accounts associated with your customer ID. If the account you are looking for is not listed please fill out our Questions & Comments form and our Customer Service team will assist you. 

You may cancel your budget plan on our secure website by submitting a request on our "Questions & Comments" form, or contact our Customer Service Team at 1-888-301-7700. After we receive your cancellation request, your next billing statement will reflect the cancelled budget. Your bill will include any previous balance owed, your current charges, and your deferred balance from the program. The total amount billed will be payable by the due date reflected on your bill.

You will need to provide us with a handful of information to start service at a new location:

• The address of the new location
• The property owner's information (if applicable)
• The former tenant's name (if applicable)
• Your name
• Your social security number
• Your telephone number at the new location
• Your mobile or business phone number
• The date you are requesting service
• Spouse's name (if applicable)

If you have received a termination notice, call us immediately at 1-888-301-7700.  If you are calling on the date of termination, we cannot guarantee your service will not be shut off.

Avoid shut-off by taking these steps:

Pay Online or by Phone - We accept payments by credit/debit card or electronic check on our secure website, or via our automated telephone system by calling 1-888-301-7700.

Pay in Person - Find a payment location near you by viewing the "Where do I pay in person?" FAQ on this page.

Late Charges: Your payment is credited to your account on the date Unitil receives the payment. If payment is not received by the due date of your current bill, a late payment charge will be added to your account. The late payment charge for gas service is 1%. The late payment charge for residential electric service is 1%. The late payment charge for commercial electric service is 1.5%.

We've centralized all of our outage information in a section on our site called the Outage Center. Here you'll find links to the latest news, public service announcements and outage updates for our customers, as well as general information on seasonal storm preparation, power restoration and being prepared for extended outages. 

We also have dedicated resources and information for municipal contacts in the communities we serve here.