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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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GAS EMERGENCIES

CUSTOMER SERVICE

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Majority of customers estimated to be back on Tuesday with individual service issues into Wednesday
November 1, 2011
Hampton, N.H.

Crews continued to restore power overnight making significant progress as customer outage counts dropped below 10,000.  We estimate that the majority of our customers will be back on by the end of the day Tuesday. Some individual service issues, as well as isolated pockets of customer outages may last into Wednesday. Fresh crews will be rolling out this morning to continue restoration efforts.

 

As of 4:30 a.m. an estimated 8,746 of Unitil’s 103,000 electric customers system wide are reporting no power, down from a peak of approximately 70,000, which occurred overnight Saturday and into Sunday. Of those customers, 4,924 of Unitil’s 28,000 customers in Massachusetts are without power, down from a peak of roughly 24,000 customers and 3,822 of Unitil’s 75,000 customers in New Hampshire are without power, down from a peak of approximately 46,000.

 

“Our crews have done a tremendous job working around the clock to restore power to our customers,” Unitil Media Relations Manager Alec O’Meara said. “We will be focusing on the remaining pockets of customers without power as well as individual service issues.  Crews will be blanketing the region until we have power restored to everyone.”

 

Approximately 300 crews, some from as far away as Michigan, Pennsylvania and Canada are working on the system in shifts around the clock to restore power. The crews, which range from traditional bucket trucks to civilian vehicles to a helicopter which flew the system to check off-road corridors, provide specialized work. They include line, tree, pole-setting, damage assessment and wires down teams.

Again, we urge customers still experiencing outages to call the following toll-free numbers:

 

- For the NH Seacoast Area: 1-800-582-7276

- For the NH Capital Area: 1-800-852-3339

- For Massachusetts: 1-888-301-7700     

 

Customers who use portable generators during power outages must do so safely.  Otherwise, the result could be far worse than the loss of electricity: injury or death to you, someone else or a line worker.

 

An improperly installed or positioned generator can cause exhaust, containing deadly carbon monoxide, to accumulate in your dwelling. Gas appliances that are not getting a sufficient supply of air can release carbon monoxide, a dangerous gas. Watch for things like yellow flames, flickering flames or soot that might indicate an appliance with a problem. Installing a carbon monoxide detector can help detect this odorless and colorless gas before it becomes a dangerous concern.

 

In addition, such generators can “backfeed” electricity into the distribution lines and electrical equipment, seriously injuring or electrocuting a line worker or anyone who may touch a now-energized line thought to be dead. More important safety messages on generator usage can be found online at Unitil.com.

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About Unitil Corporation

Unitil Corporation provides energy for life by safely and reliably delivering natural gas and electricity in New England. We are committed to the communities we serve and to developing people, business practices, and technologies that lead to the delivery of dependable, more efficient energy. Unitil Corporation is a public utility holding company with operations in Maine, New Hampshire and Massachusetts. Together, Unitil’s operating utilities serve approximately 105,600 electric customers and 82,700 natural gas customers. For more information about our people, technologies, and community involvement please visit https://unitil.com.


For more information please contact:
Alec O'Meara

Media Relations Manager
OMeara@unitil.com
Phone: 603-773-6404

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