Skip to Main Content

New Customer Welcome

Welcome to our Neighborhood. We’re so happy you’re here!

Consider our website your new home base (go ahead and bookmark it!). Here, you can find important tools to help manage your account, as well as information on navigating the world of utilities, our exciting energy initiatives and much more.

Welcome Kit:

As your new utility, we are here to power your home or business so it runs smoothly, and to provide you with choices so you can customize your energy use to best fit your needs. While you explore the new neighborhood, explore your options at Unitil too—we think you’ll be surprised how much we have to offer you.

Unitil is a public utility holding company, headquartered in Hampton, New Hampshire, that provides for the necessities of life —safely and reliably delivering natural gas and electricity throughout northern New England.

Our principal business is the local distribution of electricity and natural gas in the states of New Hampshire, Massachusetts and Maine. Together, we serve residential customers and provide energy brokering and advisory services to large commercial and industrial customers in the United States. We also greatly support the development of strong, successful communities through investments in their infrastructure as well as local economic and community development programs.

Learn more about our company  →

Tom Meissner photo

We take pride in delivering to you the natural gas and electricity we all use every day to work and live here in New England. Our pledge to you is to provide energy for life with professional, friendly service and a commitment to safety and reliability.

Thomas Meissner, Jr.
Chairman of the Board & Chief Executive Officer

Unitil’s Chairman and CEO, Tom has been a part of the Unitil family for over 25 years and is a leading voice in New England’s energy industry.

State-Specific Downloads:

Go Paperless

You can view and pay your monthly energy statement online with our free, secure and reliable e-statement delivery and payment service.

Committed to safety

Protecting the communities we serve

Unitil is steadfastly focused on the safety of our customers, our employees and the communities we serve. We maintain comprehensive training programs for our technicians and provide emergency services 24/7. Learn more and review important safety tips.

women reading a laptop

Getting set up

Managing your energy online

Full of helpful information and tools to assist you in managing your energy costs. Registered users can also select communication options for bill delivery, power outage updates and account notices; download usage and comparison reports and make secure payments.

Build Your Emergency Kit

Be prepared
Mother Nature may have a mind of her own, but preparing in advance for weather emergencies will go a long way toward your peace of mind.

Life Support Customers

State-specific medical forms
If you or a family member uses electrically operated life support systems, we encourage you to notify Unitil in advance of any outages.

Gas Emergencies

What to know to stay safe
Natural gas has a proven record of safety. But sometimes unforeseen circumstances can disrupt gas service. If you suspect a gas leak, leave immediately and call 911 from a safe distance.

Storms & Service Interruptions

Before, during, and after an outage
We take storm preparations seriously. Each Unitil employee has a secondary assignment to ensure we have trained personnel ready to respond in an emergency.

Outage Center

Prepare for the unexpected, get outage and restoration updates in your area, or find out more about how we restore power.

Gas Safety

Heating homes and fueling industries
Unitil operates an 85-mile interstate natural gas pipeline and 1,100-mile distribution system in Massachusetts, New Hampshire and Maine. The high pressure pipeline lies safely out of view, quietly carrying clean-burning natural gas in New England.

If You Smell Gas - Don't Wait!

No matter how slight - leave the premises then call help immediately.

Pipeline Safety

Keeping our system safe

Regular inspections, patrols, trainings, and 24-7 monitoring ensure system safety is our top priority. We ask your help in keeping these facilities safe and secure.

Billing, Rates, & Payment Options

Billing information

From payment and billing plans, to rate information and discount programs. We can help you understand and find options when it comes to your utility bill.

Programs & Assistance Agencies

Assistance programs

We work closely with these organizations to ensure that our customers’ needs are met throughout the year. Residents can also call 211, a special hotline managed by United Way, to learn more about assistance services in your region.

Person typing on keyboard

Saving Energy & Money

Energy efficiency

Together, as partners in energy efficiency, we can work to reduce energy costs, increase regional economic productivity, strengthen domestic energy security and further protect our environment.

Stay informed

As a Unitil Customer you’ll receive monthly newsletters full of cost saving and energy efficiency tips, seasonal safety reminders, FAQs from our customers and news from within your community.