Welcome Kit:
As your new utility, we are here to power your home or business so it runs smoothly, and to provide you with choices so you can customize your energy use to best fit your needs. While you explore the new neighborhood, explore your options at Unitil too—we think you’ll be surprised how much we have to offer you.
Unitil is a public utility holding company, headquartered in Hampton, New Hampshire, that provides for the necessities of life —safely and reliably delivering natural gas and electricity throughout northern New England.
Our principal business is the local distribution of electricity and natural gas in the states of New Hampshire, Massachusetts and Maine. Together, we serve residential customers and provide energy brokering and advisory services to large commercial and industrial customers in the United States. We also greatly support the development of strong, successful communities through investments in their infrastructure as well as local economic and community development programs.
We take pride in delivering to you the natural gas and electricity we all use every day to work and live here in New England. Our pledge to you is to provide energy for life with professional, friendly service and a commitment to safety and reliability.
Unitil’s Chairman and CEO, Tom has been a part of the Unitil family for over 25 years and is a leading voice in New England’s energy industry.
State-Specific Downloads:
- Rights and Responsibilities (Maine customers)
- Consumer Rights and Responsibilities (New Hampshire customers)
- Electric Disclosure Label (New Hampshire customers)
- Electric Disclosure Label (Massachusetts customers)
Committed to safety
Protecting the communities we serve
Unitil is steadfastly focused on the safety of our customers, our employees and the communities we serve. We maintain comprehensive training programs for our technicians and provide emergency services 24/7. Learn more and review important safety tips.
Getting set up
Managing your energy online
Full of helpful information and tools to assist you in managing your energy costs. Registered users can also select communication options for bill delivery, power outage updates and account notices; download usage and comparison reports and make secure payments.
Build Your Emergency Kit
Life Support Customers
Gas Emergencies
Storms & Service Interruptions
Gas Safety
Pipeline Safety
Keeping our system safe
Regular inspections, patrols, trainings, and 24-7 monitoring ensure system safety is our top priority. We ask your help in keeping these facilities safe and secure.
Billing, Rates, & Payment Options
Billing information
From payment and billing plans, to rate information and discount programs. We can help you understand and find options when it comes to your utility bill.
Programs & Assistance Agencies
Assistance programs
We work closely with these organizations to ensure that our customers’ needs are met throughout the year. Residents can also call 211, a special hotline managed by United Way, to learn more about assistance services in your region.
Saving Energy & Money
Energy efficiency
Together, as partners in energy efficiency, we can work to reduce energy costs, increase regional economic productivity, strengthen domestic energy security and further protect our environment.
