Your electric meter is getting an upgrade!

Installations will begin this winter in Massachusetts and continue through 2025. You’ll receive a mailing in advance and an email (if your email address is on file and you have not previously unsubscribed) and a phone call closer to the installation date. In most cases, no appointment is required and installation should take only minutes to complete.

New Hampshire installations will begin in 2026.

Notifications:

We are working with Utility Partners of America (UPA) to roll out these new meters. You’ll receive a letter in advance and a phone call closer to the installation date from them on our behalf. 

If you have previously unsubscribed to Unitil's emails you will need to resubscribe here to receive an email notification.

The UPA technician will be clearly identified with badges and branded vehicles. Before beginning work, they will knock on your door and leave a door hanger once the job is done.

Exceptions:

Unitil crews will perform the upgrades of a select group of unique meters. If your service includes one of these meters, you will receive communications directly from Unitil.

Not usually! As long as your meter is accessible from the street, technicians will be able to upgrade your meter without your assistance.

We ask you to create a 3-foot clearance around your meter - free of obstructions or debris - to ensure the technicians' safety.

If a gate needs to be unlocked, an animal secured, or you have medical equipment that requires coordination, please contact UPA (Utility Partners of America) to schedule your installation at 1-888-208-5314.

No, the new meter operates on a separate network, just like your current one, so no internet connection is needed. However, to take advantage of the new features possible with this meter in the future, you would need a home network at that time. 

These meters use radio frequency (RF) emissions to relay information. Levels are well below the levels emitted by common household devices like cell phones, TVs, baby monitors, and microwaves. For more information, visit the FCC website.

Yes. If you call Utility Partners of America (UPA) and need assistance in another language, they will connect you with someone who can help. Their field technicians can also direct you to UPA’s service line for language support. Unitil also routinely provides translation services when needed.   

There will be a brief interruption of service—just a few minutes—during installation. We apologize for any inconvenience. 

Our installers from Utility Partners of America (UPA) will be clearly identified with badges and branded vehicles.

They will knock on your door before beginning and leave a door hanger when leaving to indicate either that the exchange was complete or that follow up is needed.

If you rely on medical equipment, we understand the importance of timing. Please contact us in advance to schedule your installation at a convenient time at 1-888-208-5314.

Absolutely. Your new meter securely and wirelessly transmits energy usage data to Unitil. This data helps ensure accurate billing and provides insights to help you manage your usage. Rest assured, the meter doesn't collect or store personally-identifiable information. All data is encrypted and protected by U.S. government-approved standards, and our meters comply with the latest cybersecurity guidelines from the National Institute of Standards and Technology.

UPA (Utility Partners of America) is the company that is responsible for changing out your existing meter. There are various reasons to contact them directly.

Contact UPA to:

• Schedule a meter installation appointment in the rare instance your meter is inside your home, behind a locked gate, where a pet is located, or if you have medical equipment.
• Find out when your meter will be exchanged
• Learn more about the exchange and installation process.
• Inquire after your meter installation appointment.
• File a claim related to your meter exchange.

UPA phone number: 1-888-208-5314

Contact Unitil to:

• Confirm your email address on file. This can also be done through your MyUnitil account.
• Learn about your rate and meter options
• Ask billing questions

Unitil Customer Service: 1-888-301-7700

Exceptions:

Unitil crews will perform the upgrades of a select group of unique meters. If your service includes one of these meters, you should communicate directly with Unitil.

You may see a gap of approximately two to three days in the usage displayed on the Smart Meter tab in your MyUnitil portal following your meter exchange. Rest assured, this will not affect the accuracy of your bill.