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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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Please call

1-888-301-7700

View all contact numbers here.

Please call

1-888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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1-866-900-4115

View all contact numbers here.

Please call

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

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Energy for ResidentsEnergy for ResidentsSURE Project
FAQs

Frequently Asked Questions

Are you doing this replacement because the current cast iron pipeline is unsafe?
Answer:

No. We are doing this project to modernize the system and allow it to grow so it can continue to meet demand in the area. An added benefit to this project, however, is we will be able to replace some of the older portions of the distribution system before they have the potential to become a serious safety concern.

As a customer, what are the benefits to me?
Answer:

A modern system ready for the 21st century. By giving the infrastructure an upgrade to new materials, we will be able to improve the reliability of the system in a number of ways, including improved protection from third party damage, the number one cause of gas leaks. We will also be installing new shut-off valves as part of the plan; in the event of an expected pressure change in the line, these valves will help protect customers even further.

Why will it take 14 years?
Answer:

Pipeline replacement is a complex, labor-intensive endeavor. The plan approved by the Maine Public Utilities Commission will be the largest of its kind in the northeast, and we are confident we will be able to get the project done in the time we’ve allotted.

When are you going to conduct replacement on my street or in my neighborhood?
Answer:

We will keep our customers informed through direct communication with customers as they are impacted or if conversion opportunities exist. Look for direct mail and local advertising initiatives to keep you apprised of the opportunity To connect with one of our Customer Energy Solutions specialists click HERE.

 

Project Map / List of Streets

The SURE Project is upgrading more than 100 miles of pipe throughout Portland and Westbrook. View a PDF map of our proposed construction and a list of affected streets.

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Project Updates & Traffic Advisories

Find out about current and upcoming project updates as well as traffic advisories when available. 

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Making the Switch

Once Unitil’s upgrades are complete in your area, we may not be able to access these gas mains to install new services for many years. Don’t miss your chance to switch to natural gas!

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