MyUnitil Maintenance

Planned Maintenance Fall 2025:

MyUnitil and many of our self-service options will be unavailable during these times.

September 13 - 14th:

The MyUnitil portal and online payment methods will be unavailable while we perform these upgrades. If you'd like to make a payment during this time, please use our automated phone system by calling 1-888-301-7700. Learn more about the upgrades here.

October 1 - 6th*:

We're performing an update to our billing and payment systems in early October. Bill payments, account-related transactions, and the MyUnitil customer portal and mobile app will be unavailable during this maintenance period.

*Dates are subject to change due to weather and other contingencies to ensure a quality transition.

What to Expect

The ability to make payments, access your customer portal, and most of our self-service options will be unavailable. During this transition:

Please wait until the updates have completed to make any payments, request a service transfer, stop service, or access your MyUnitil customer portal
To report a power outage – unitil.com/report-outage or call 1-888-301-7700

To report a gas emergency – leave the area immediately and then call 911
To report an electrical emergency – call 1-888-301-7700

Thank you for your understanding as we complete these system updates.

Contact Customer Service