If You Are Evacuated From Your Home...
Go to the home of a friend or relative outside the evacuation zone as indicated by the local fire department and wait there until you receive notice that it is okay to return to your home. Evacuation typically lasts only a few hours. You can monitor our Web site here or call our toll-free numbers for updates on the situation. When you are notified that it is safe to return home, you may still be without gas service.
Sheltering in Place
Sheltering in place means you can stay in the comfort of your home, but you will be without your gas service until your pilot is relit by a Unitil gas service technician, so gas-powered appliances such as stoves, furnaces, and hot water heaters will not work. It is safe to use lights, electrical appliances, and your phone.
Once repairs are made, a gas technician will come to your door and personally relight your pilot light. This personal check may occur within a few hours of the outage, or it may take longer, as each affected customer must be restored in this way before gas service can safely resume.
For general questions regarding natural gas service, call us toll-free to speak with a customer service representative at 888-301-7700 866-933-3820 866-933-3821.