Unitil.com is committed to protecting the privacy of all our users, and customers. Although Unitil.com collects some personally identifiable information in connection with its provision of services via the Internet, Unitil.com does not sell or disclose any personal information about you or your Internet usage without your direct and prior approval, unless required by law, or by search warrant, subpoena or court order. Other than as set forth herein, we will not use your information for any purpose other than to provide you with information, products and services.
Collecting and Utilizing Information
In certain areas of this site, personally identifiable information is requested, such as name, address, customer account number, and email address. This information is requested only for the purpose of providing you with the service you have requested or to answer the question(s) you have asked. It will not be used to solicit you or for any other purposes. All services available through this site will be fully identified and explained to you in the same section of the site where you are asked to provide your information.
When paying bills electronically, we will collect personally identifiable information for authentication purposes in order to process your payments. Electronic bill payment on this site requires that you provide information regarding your bank account and/or credit card.
The customer data we collect is protected against unauthorized access by multiple levels of security. As we consider information security paramount at Unitil.com, we will continue to research and utilize the most up-to-date security systems available.
Sharing Customer Information
Unitil.com does not release any personal information about you or your usage without your direct and prior approval, unless required by law. We will not use your information for any purpose other than to provide you with our services.
Unitil.com may sometimes provide aggregate information about our customers for statistical use or in accordance with regulatory reporting requirements. These statistics do not include any information that personally identifies our customers.
Unitil.com does not sell, trade or rent your personal information to others. In the unlikely event that our policy on this matter changes in the future, we will provide clear notice of such change on the site. At that time, you will be given the opportunity to remove your personal information.
Reviewing and Updating Information
Unitil.com customers can change or correct any personal information maintained on our site. To do so, please contact Unitil Customer Services using our online form.
Last Update: April 2012