Listed below are a variety of informational resources, as well as contacts for local and state programs that offer financial assistance to residents. Please contact us directly if you need additional information or have questions.
Financial Assistance Programs
Residential Customers Who Receive Unitil’s Discount Rate
Effective August 1, 2011, eligible customers will receive a discount calculated as a flat percentage off the rates that would otherwise be charged, including both the delivery service and the supplier service portions of your utility bill and the actual discount will bde displayed as separate line items on your bill. The discount rates will be recalculated whenever there is a change to delivery or to supply rates in order to maintain the required percentage discount. When prices increase or decrease the rate discount will also increase or decrease so that the precentage discount remains the same.
The discounts are as follows:
Residential Gas Non-Heating Service, Rate R-2 = a 25% discount vs. Rate R-1
Residential Gas Heating Service, Rate R-4 = a 25% discount vs. Rate R-3
Discount Rate Program
Depending on th size of your family and your combined gross annual income, you may be eligible to receive a discounted rate for your gas and electric service from Unitil.
You may qualify for the Discount Rate Program if you meet the following criteria:
- Your household income does not exceed 60% of the state median income level.
- You are a residential customer (primary dwelling, only)
- You are the head of your household or principal wage earner
- The electric or gas bill is in your name AND you are currently receiving benefits under one of the following programs:
- Transitional Aid to Families with Dependent Children (TAFDC)
- Emergency Aid to Elderly, Disabled and Children (EAEDC)
- Mass Health (DMA)
- Mass Health (Mass.Comm for the Blind)
- Mass Health (DTA)
- School Breakfast/Lunch
- Home Energy Assistance (LIHEAP) (Fuel Assistance)
- Veterans Chapter 115
- Veterans Non-Service Pension/DIC
- Head Start
- Supplemental Social Security (SSI)
- Public/Subsidized Housing
Transitional Assistance Opt-Out
Massachusetts utilities are required to cross reference their database of residential customers with a list of Transitional Assistance recipients to ensure that all eligible customers receive a discounted energy rate if they qualify. If you receive benefits from the Department of Transitional Assistance (DTA) and are the customer or record, you will be automatically enrolled in this program. If you do not wish to be included in the automatic matching process, click here to opt out.
Mass Save Income-Eligible Energy Efficiency Program
This Mass Save programs helps eligible Massachusetts customers with fuel assistance, energy discounts and efficiency services. To find out if you qualify, visit their website or contact your local Community Action Program directly. The CAP will help you determine whether you meet the requirements of the program.
Unitil customers should contact:
New England Farm Workers Council (NEFWC)
435 Main Street, Suite 3040
Fitchburg, MA 01420
The Good Neighbor Energy Fund
The Good Neighbor Energy Fund began in 1985 with a partnership between Massachusetts gas and electric utilities and the Salvation Army. The fund helps those in financial crisis who do not qualify for other types of fuel assistance.
In order to be eligible for assistance, your income must fall between 60 - 80% of the state median income. f you wish to apply for GNEF assistance, contact the Eastern Massachusetts Salvation Army at 800-334-3047 or 978-342-9407 or click here.
You can help give the gift of warmth by contributing. Please mail your check, payable to GNEF, to your nearest Salvation Army.
Good Neighbor Energy Fund
c/o Salvation Army
25 Shawmut Rd.
Canton, MA 02021-1408
Arrearage Management Program
This program is designed to provide income-eligible, residential customers additional assistance with managing their past due gas and/or electric bills by eliminating past due balances.
Unitil will agree to eliminate your entire past due balance of $300 or greater when you agree to pay your current bill on time each month. Your monthly payment will be an equal amount each month and will be calculated based upon your past usage and bills, less any Fuel Assistance payments that have been approved. A letter will be mailed to you each month that shows the amount and due date of your next payment.
Every month when we receive your payment by the due date, we will credit a portion of your past due balance and will continue to do so until your bill is paid.
Enrollment is simple. If you are a participant in the Discount Rate Program and have a past due balance greater than $300.00, contact our Program Administrator at 888-301-7700 available Monday - Friday 8:00a.m. - 5:00p.m. We will determine if you qualify and, if qualified, will calculate your new monthly payment.
Unitil le esta informando la siguiente información importante a neustros clients. Por favor llame el numero telefónico 888-301-7700 para traducer en español con un representante de clientes que habla español.
Discount Rate Program
Unitil offers a discounted rate to households that heat with natural gas if the customer of anyone in the household is on any of the following programs:
- Fuel Assistance/Low Income Home Energy Assistance (LIHEAP)
- Electric Assistance Program (EAP)
- Supplemental Security Income Program
- Women, Infants and Children Program (WIC)
- Commodity Surplus Foods Program (for women, infants and children)
- Elderly Commodity Surplus Foods Program
- Temporary Aid to Needy Families Program
- Housing Choice Voucher Program (Section 8)
- HeadStart Program
- Aid to the Permanently and Totally Disabled Program
- Old Age Assistance Program
- Food Stamps Program
Customers enrolled in the fuel assistance program will automatically be placed in the discount rate program and do not need to contact us. Customers that participate in other eligible programs should contact our Customer Service team at 866-933-3820 for application information.
Gas Income-Eligible Program
For tenants and homeowners that meet certain income guidelines, Unitil, in coordination with local Community Action Agencies, is offering eligible customers no-cost energy efficiency benefits, including (but not limited to) home energy assessments and the installation of weatherization measures such as:
To find out if you qualify, contact your local Community Action Agency.
Rockingham County CAA: 603-895-3858
Strafford County CAA (Dover Area): 603-516-8130
Discount Rate Program
Did you know that when you enroll in the Low-Income Home Energy Assistance Program (LIHEAP), you also qualify for Unitil’s reduced rate for your gas service even if your gas service is used exclusively for cooking, hot water or a clothes dryer? To enroll, simply include a copy of your Unitil bill in addition to all other required documentation together with your completed LIHEAP application and return it to your local community action agency. Once Unitil receives confirmation that your LIHEAP application is approved, you will receive a 30% discount on your gas service. The discount rate is not retroactive, but it is effective for the next 12 months and will make future bills more affordable. If you have any questions about the discount rate, please contact our Customer Service Center at 866-933-3821.
For tenants and homeowners that meet certain income guidelines, Unitil, in coordination with local Community Action Agencies, offers eligible customers no-cost home energy assessments and the installation of weatherization measures.
To find out if you qualify for these programs, please contact your local Community Action Agency.
Androscoggin & Oxford County residents - Community Concepts, Inc.: 207-743-7716
Cumberland County residents - Peoples Regional Opportunity Program: 207-874-1140 or 800-698-4959
York County residents - York County Community Action Corp.: 207-324-5762 or 800-965-5762
Energy Efficiency Programs for Natural Gas Customers
**The deadline to apply for the fuel assistance program has been extended to May 15th, 2014.
Local and state organizations in Unitil’s service areas also offer highly supportive programs for qualified customers to increase energy efficiency and manage energy costs. We work closely with these organizations to ensure that our customers’ needs are met throughout the year.
Federal Fuel Assistance Program (LIHEAP)
The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that provides financial assistance to help eligible households pay their winter heating bills. Assistance is based on annual household income and the number of members in your household. Payments are made directly to the primary heating vendor. If you rent and heat is included in your rent payment, a portion of your rent may be covered and the payment will be mailed to you.
The High Energy Benefit is added to the Basic Benefit when a household exceeds the energy cost thresholds for their heat source for the same period.
Natural Gas: $1,250
New applications are taken by appointment only. For more information please contact New England Farm Workers’ Council at 978-342-4520
. Click here
for eligibility guidelines.
The Low-Income Home Energy Assistance Program (LIHEAP) provides money to help low-income homeowners and renters pay for heating costs.
The amount of assistance customers receive from LIHEAP is based on household size and income, energy costs, and other factors.
You may be eligible for assistance if your total household income falls within the income eligibility guidelines or 60% of the state area median income, whichever is less. Eligibility for households with incomes between 150% and 170% of the federal poverty guidelines is limited to those households with a member who is susceptible to hypothermia, such as elderly, a child under the age of two, or with a doctor's diagnosis. Once your LIHEAP application is approved, you will receive a 30% discount on your gas service. The discount rate is not retroactive but is effective for the next twelve (12) months.
If your heat is included in your rent, you may still apply for LIHEAP. Click here for income guidelines
The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that provides financial assistance to help eligible households pay their winter heating bills. Assistance is based on annual household income and the number of members in your household. Payments are made directly to the primary heating vendor. Renters and homeowners are eligible for the Fuel Assistance Program.
Applications for assistance are taken by the regional Community Action Programs (below). For more information, please contact the agency in your area.
2 Industrial Park Dr. Bldg 2
Concord, NH 03301
4 Cutts Avenue
Portsmouth, NH 03801
287 Lawrence Rd.
Salem, NH 03079
PO Box 160
Dover, NH 03820
The Tax Incentive Assistance Project
The TIAP is sponsored by a coalition of public interest nonprofit groups, government agencies, and other organizations in the energy efficiency field. It is designed to give consumers and businesses information they need to make use of the federal income tax incentives for energy efficient products and technologies passed by Congress as part of the Energy Policy Act of 2005. For more information, click here.