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888-301-7700

View all contact numbers here.

IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-542-3547

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888-301-7700

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4460

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866-933-3821

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Please call

800-852-3339

View all contact numbers here.

Please call

800-582-7276

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE NUMBER BELOW FROM A SAFE LOCATION.

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866-900-4115

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866-933-3820

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IF YOU SUSPECT A GAS LEAK, LEAVE THE AREA IMMEDIATELY AND CALL UNITIL AT THE APPROPRIATE EMERGENCY NUMBER BELOW FROM A SAFE LOCATION.

GAS EMERGENCIES

CUSTOMER SERVICE

This is the standard rate available to all residential customers for regular usage and for Quick Recovery Water Heating and/or Space Heating.

Effective May 1, 2017

 

Customer Charge   $15.24 per meter per month
Delivery Charge All kWh @ $0.05965 per kWh
System Benefits Charge All kWh @ $0.00357 per kWh
Electricity Consumption Tax All kWh @ $0.00055 per kWh
Stranded Cost Charge All kWh @ ($0.00018) per kWh

 

Fixed Energy Service Charge      
December 1, 2016 - May 31, 2017 All kWh @ $0.07690 per kWh
June 1, 2017 - November 30, 2017 All kWh @ $0.07886 per kWh

 

Variable Energy Service Charge      
June 2016 All kWh @ $0.05781 per kWh
July 2016 All kWh @ $0.06560 per kWh
August 2016 All kWh @ $0.06022 per kWh
September 2016 All kWh @ $0.05530 per kWh
October 2016 All kWh @ $0.05677 per kWh
November 2016 All kWh @ $0.06195 per kWh
December 2016 All kWh @ $0.07104 per kWh
January 2017 All kWh @ $0.09611 per kWh
February 2017 All kWh @ $0.09630 per kWh
March 2017 All kWh @ $0.07320 per kWh
April 2017 All kWh @ $0.05834 per kWh
May 2017 All kWh @ $0.05526 per kWh
June 2017 All kWh @ $0.07714 per kWh
July 2017 All kWh @ $0.07700 per kWh
August 2017 All kWh @ $0.07875 per kWh
September 2017 All kWh @ $0.07972 per kWh
October 2017 All kWh @ $0.07885 per kWh
November 2017 All kWh @ $0.08203 per kWh

 

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This is the standard electric rate available to all residential customers.

Effective June 1, 2017

Delivery Service

Customer Charge   $7.00 per meter per month
Distribution Charges All kWh @ $0.11021 per kWh
Transition Charge All kWh @ ($0.00326) per kWh
Transmission Charge All kWh @ $0.02481 per kWh
Energy Efficiency Charge All kWh @ $0.00250 per kWh
Renewable Resource Charge All kWh @ $0.00050 per kWh
       
Total Delivery Charge All kWh @ $0.13476 per kWh

 

Supplier Service

All Unitil customers have the right to choose a Competitive Supplier. A list of approved Competitive Suppliers is available here. Competitive supplier charges are established by each Competitive Supplier. 

If a customer does not choose a Competitive Supplier, the customer is eligible for Basic Service.

 

Basic Service

Basic service has two price options: a FIXED PRICE and a monthly VARIABLE PRICE.

 Fixed Basic Service Charge

Effective:

     
December 1, 2016 - May 31, 2017 All kWh @ $0.09704 per kWh
June 1, 2017 - November 30, 2017 All kWh @ $0.09934 per kWh

Variable Basic Service Charge

Effective:

 

 

December 1, 2016 All kWh @ $0.09196 per kWh
January 1, 2017 All kWh @ $0.11488 per kWh
February 1, 2017 All kWh @ $0.11559 per kWh
March 1, 2017 All kWh @ $0.09278 per kWh
April 1, 2017 All kWh @ $0.08110 per kWh
May 1, 2017 All kWh @ $0.07586 per kWh
June 1, 2017 All kWh @ $0.09708 per kWh
July 1, 2017 All kWh @ $0.09883 per kWh
August 1, 2017 All kWh @ $0.09827 per kWh
September 1, 2017 All kWh @ $0.10008 per kWh
October 1, 2017 All kWh @ $0.10011 per kWh
November 1, 2017 All kWh @ $0.10247 per kWh

 

 

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This rate is only available to income-eligible residential customers. R2 customers will receive a 25% discount on their total bill vs. R1 rates.

Effective June 1, 2017

In addition to the rates shown below, R2 customers will receive a 25% discount versus rates that would otherwise apply under the R1 rates.  Please note that this is not a fixed percentage discount off of the total R2 bill, but is based on what your bill would have been if you were an R1 customer.

Delivery Service

Customer Charge   $7.00 per meter per month
Distribution Charges All kWh @ $0.09959 per kWh
Transition Charge All kWh @ ($0.00326) per kWh
Transmission Charge All kWh @ $0.02481 per kWh
Energy Efficiency Charge All kWh @ $0.00250 per kWh
Renewable Resource Charge All kWh @ $0.00050 per kWh
       
Total Delivery Charge All kWh @ $0.12414 per kWh

 

Supplier Service

All Unitil customers have the right to choose a competitive supplier. A list of approved Competitive Suppliers is available here. Competitive supplier charges are established by each Competitive Supplier.

If a customer does not choose a competitive supplier, the customer is eligible for Basic Service.

 

Basic Service

Basic Service has two price options: a FIXED PRICE and a monthly VARIABLE PRICE. 

 

Fixed Basic Service Charge

Effective:

     
December 1, 2016 - May 31, 2017 All kWh @ $0.09704 per kWh
June 1, 2017 - November 30, 2017 All kWh @ $0.09934 per kWh

 

Variable Basic Service Charge

Effective:

December 1, 2016 All kWh @ $0.09196 per kWh
January 1, 2017 All kWh @ $0.11488 per kWh
February 1, 2017 All kWh @ $0.11559 per kWh
March 1, 2017 All kWh @ $0.09278 per kWh
April 1, 2017 All kWh @ $0.08110 per kWh
May 1, 2017 All kWh @ $0.07586 per kWh
June 1, 2017 All kWh @ $0.09708 per kWh
July 1, 2017 All kWh @ $0.09883 per kWh
August 1, 2017 All kWh @ $0.09827 per kWh
September 1, 2017 All kWh @ $0.10008 per kWh
October 1, 2017 All kWh @ $0.10011 per kWh
November 1, 2017 All kWh @ $0.10247 per kWh

 

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Unitil's outdoor lighting rates are found on the second page of the Summary of Unitil Energy System's Delivery Rates.

Click here for our Outdoor Lighting Rates.

Unitil's supply service charges can be found in the Default Service tariff for customers who do not choose a competitive supplier.  Click here for our Default Service Rates.

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Unitil's outdoor lighting rates for Company Owned Equipment and Customer Owned Equipment can be found on the Summary of Electric Service Rates.

Click here for current Outdoor Lighting rates.  Current and future Basic Service rates are the same as those shown on the Medium Sized Customer - G2 rate listing.

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Electric Rate Definitions

Unitil does not have electric service in the state of Maine. 
Delivery Charges

Customer Charge: A monthly fixed charge that recovers the cost of meter reading, equipment, maintenance, and customer services. The Customer Charge does not change when your electric use increases or decreases.

 

Demand Charge (business customers only): The cost of providing distribution service to accommodate your largest electrical load.

Distribution ChargeThis charge recovers the cost of delivering electricity through Unitil's distribution system to your premises. These charges are the operating and maintenance costs and the investment made in the Company's distribution system.
For billing purposes, the Pension/PBOP Adjustment Factor, Energy Efficiency Reconciliation Factor, Net Metering Recovery Surcharge, Revenue Decoupling Adjustment Factor, , Attorney General Consultant Expense Factor, Long-Term Renewable Contract Adjustment, Residential Assistance Adjustment Factor, and Capital Cost Adjustment Factor are also included in the Distribution Charge.

Transition Charge: This charge recovers "deregulation" costs including stranded investments in generating plants and power contracts. The Basic Service Adjustment is also included in the Transition Charge.

Transmission Charge: This charge recovers the cost of transmitting bulk power over high voltage power lines from the generation source to Unitil's distribution system. The Transmission Charge is the sum of the Company's Internal Transmission Charge, Internal Transmission Service Cost Adjustment and External Transmission Charge. 

Energy Efficiency ChargeA state-mandated charge that provides funds to Unitil to provide energy efficiency programs for all customers.

Renewable Resource Charge: A state-mandated charge that provides funds to the State for research and development of environmentally-clean power sources such as solar, wind, biomass and hydro.

 
Supplier Service
 
Basic Service/Generation Charge: This charge recovers the cost of power purchased by Unitil for your use including related administrative costs and bad debt. This charge includes the Basic Service Costs Adder. All Unitil customers have the option to purchase electricity supply from competitive suppliers. If you do not choose another supplier, you will continue to receive your electricity supply from Unitil's Basic Service. Basic Service has two price options: a fixed price option and a monthly variable price. 

Energy Charge: The electricity supply charge established by your competitive spuplier or municipality.

 
 
More Electric Service Definitions

Attorney General Consultant Expense Factor: This charge recovers expenses associated with consultants or experts retained by the Attorney General to assist with cases before the Massachusetts Department of Public Utilities Commission.

Basic Service Adjustment:  This rate component is used to credit or charge any over or under recovery of Basic Service costs on an annual basis.  The rate is added to the Transition Charge for billing and applies to all customers.

Basic Service Costs Adder:  This charge includes the cost of working capital associated with supply costs, bad debt costs (uncollected costs associated with electric supply) and administrative costs associated with power procurement and regulatory compliance.

Discount Rate Adjustment:  A revenue discount provided to low income residential customers under rate schedule RD-2.

Energy Efficiency Reconciliation Factor: This charge recovers additional funds to support expanded energy efficiency initiatives.

External Transmission Charge:  The charge recovers the cost of delivering electricity from the generation company across the inter-state high voltage transmission system to the utility’s local system.  

10% Farm Credit: Customers who qualify as persons or corporations engaged in the business of agriculture or farming, as defined pursuant to section 1A of Chapter 128 of the General Laws, shall receive a credit of ten percent from the otherwise applicable rates.  The credit shall be based on full delivery service rates plus the Basic Service rate, if applicable.  The credit will be recalculated as required to maintain the ten percent discount from these rates as in effect from time to time.

Internal Transmission Charge:  This charge recovers operating and maintenance costs and investment in the Company’s local transmission system (e.g. poles, wires). 

Internal Transmission Service Cost Adjustment:  This rate component is used to adjust on an annual basis internal transmission costs and to reconcile prior year costs and revenues.

kWh (Energy):  The electricity you use is measured in units called kilowatt-hours (kWh).  One kWh equals the amount of electricity needed to light a 100-watt bulb for 10 hours.

Long-Term Renewable Contract Adjustment:This charge recovers costs associated with long term renewable contracts entered into to satisfy the requirements of the Green Communities Act.

Meter Constant:  Due to their design, some meters record a fraction of the total usage.  The meter constant is the number that is multiplied by the reading on those meters to obtain the actual total usage.

Net Metering Recovery Surcharge:  This charge recovers net metering credits applied to customers with excess generation from on-site generation facilities (i.e. agricultural, gas, solar, or wind facilities), and the distribution portion of revenue displaced by such generation. 

Off Peak:  A period of time as designated in the Company’s tariff when the need or demand for electricity on the Company’s system is low, such as late evenings and holidays.

On Peak:  A period of time as designated in the Company’s tariff when the need or demand for electricity on the Company’s system is high, normally during the day, Monday through Friday, excluding holidays.

Pension/PBOP Adjustment Factor:  This charge recovers costs associated with pension and post-retirement benefits other than pensions (“PBOP”).  This factor is adjusted annually to recover pension and PBOP costs and to reconcile these expense amounts included in the Company’s distribution rates with the total expenses.

Revenue Decoupling Adjustment Factor:  This rate component provides a mechanism to adjust rates for distribution service in order to reconcile actual distribution revenue with the approved distribution target revenue.  

Residential Assistance Adjustment Factor: This rate component recovers the revenue discount given to residential assistance customers enrolled in the Company’s discounted rate (Rate RD-2), incremental costs directly related to the Company’s approved Arrearage Management Program, and includes any payments, for hardship protected accounts, made by Customers towards the amortized balance.

Capital Cost Adjustment:  This rate component recovers cost associated with utility plant additions recorded by the Company since December 31, 2014.  

Sales Tax:  A state tax of 6.25% applied to your charges for electricity.  The tax is collected by the Company and remitted to the state.  Sales of electricity for residential purposes are exempt.  Sales of utilities are also exempt when sold to businesses with five or fewer employees and gross income of less than $1 million, or to manufacturing facilities that use at least 75 percent of their energy in manufacturing or heating the manufacturing facility.

Terms of Payment: The charges for service are net, billed monthly and payable upon presentation of the bill.  For business customers, interest charges will be added from the date of the original bill if current charges for electricity are not paid and received by the Company or its agents within twenty-five (25) days.  Interest charges shall be calculated at an annual rate of interest which is the equivalent of the rate paid on two-year United States Treasury notes for the preceding 12 months ending December 31 of any year, plus 10 percent, i.e. 1000 basis points, in accordance with 220 CMR 26.00.  The monthly interest charge is also added to accounts until all arrears have been paid.

Typical Rate Change Dates

  • January 1 – Distribution Charge, Transition Charge, Transmission Charge, Energy Efficiency Charge
  • June 1 and December 1 – Basic Service Charges (fixed)
  • Monthly – Basic Service Charges (variable)


Additional Information
If you have any questions about our charges, please contact our Customer Service Department by calling toll-free at 888-301-7700. Questions may also be addressed to the Massachusetts Department of Public Utilities (DPU) at 617-737-2836 or toll-free at 877-886-5066.

 
Customer Charge: A monthly fixed charge that recovers the cost of metering, meter reading and preparing and mailing your bill. The Customer Charge does not change when your electric use increases or decreases.

Delivery Charge: This charge covers the costs of delivering electricity to you, including transmission costs and costs of providing and maintaining an electric system (poles, wires, transformers and substations) which is capable of serving your needs.
 
Due Date: your payment is due 25 days following the date postmarked on the bill. For residential customers, amounts not paid prior to the due date will be subject to a late charge of 1% per month on the unpaid balance (equivalent to a 12% annual rate). For non-residential customers, amounts not paid prior to the due date will be subject to a late charge of 1.5% per month on the unpaid balance (equivalent to an 18% annual rate).
 
Demand Charge (for Business customers only): The charge that recovers certain costs which vary with the demand for, or the rate at which, general service customers consume electricity. Electric demand is expressed in kilowatts (kW) or in kilovoltamperes (kVA).
 
kWh: the electricity you use is measured in units called Kilowatt-hours (kWh). One kWh equals the amount of electricity needed to light a 100-watt light bulb for 10 hours.
 
Meter Constant: the number by which the reading on certain meters must be multiplied to obtain the total usage.
 
System Benefits Charge: The charge that covers the costs associated with the statewide low-income electric assistance program and energy efficiency programs provided by the Company.

Electricity Consumption Tax: A state-mandated tax on energy consumption which is collected by all electric utilities on behalf of the State.

Stranded Cost Charge: This charge covers the costs associated with purchased power contract obligations that existed prior to restructuring.

Energy Service Charge: This charge covers the cost of power supplied to you by Unitil. This service is available to customers that return to Unitil for their energy supply after receiving energy supply service from a Competitive Supplier.
 
Terms of Payment: The charges for service under these rates are net, billed monthly and due in 25 days following the date postmarked on the bill. Amounts not paid prior to the due date shall be subject to a late payment charge of one percent (1%) per month on the unpaid balance.
 
Typical Rate Change Dates
  • Delivery Charge - August 1
  • Stranded Cost Charge - August 1
  • Fixed Energy Service Charge - June 1 and December 1
  • Variable Energy Service Charge - Monthly
 
Additional Information
If you have any questions about our rates, please contact our Customer Service Department on-line or by calling toll-free at 800-582-7276 (Seacoast region) or 800-852-3339 (Capital region). Complete copies of the rate schedules, including all terms and conditions, are available on request.

 

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