Our top priority is to deliver safe and reliable electricity and natural gas. Sometimes Mother Nature, accidents and other unforeseen circumstances can cause a disruption in power.
Report Your Electric Outage
Be sure to report your electric outage by calling us at 888-301-7700800-582-7276 (Seacoast area) or 800-852-3339 (Capital-area) or using our online form.
Report Your Gas Emergency
Report the smell of gas or any other gas emergency by calling us at 866-542-3547866-900-4115866-900-4460.
Print out our storm preparedness tip sheet and keep it somewhere handy in your home or vehicle.
Are you ready for a storm?
Electric Restoration Updates
During normal operations, our interactive electric outage map provides real time updates as to current outages, the number of customers impacted and the percentage of customers without power in a given community. Outages are designated by colored bubbles on the map. A bubble’s color and size changes depending on the number of customers impacted. By hovering over a specific outage bubble, additional info including an estimated restoration time is provided when available from the field. The outage map only reports known outages; customers must still report an outage to make sure existing issues are in the system. Use our online outage form or call our toll-free number, 800-852-3339 (Capital-area customers) or 800-582-7276 (Seacoast-area customers) 888-301-7700.
Should a major weather event occur and a damage assessment phase is needed, the estimated restoration times for each bubble will read “assessing” until a time is available. Click here for a list of frequently asked questions.
We post electric outage and restoration updates on our Twitter feed. This allows us to provide real-time updates in an accessible manner for localized outages. While we may not "tweet" each issue that we respond to on our system (largely due to singular customer issues), we do post outage updates that affect groups of electric and natural gas customers in our service territories. We are happy to respond to any customer inquiry if you are currently experiencing an issue and are unsure of your restoration status. You may also contact a Customer Service representative directly for similar information.
You can reach us regularly on Twitter between 9am - 5pm, Monday through Friday, though we do have coverage during non-business hours. We monitor and update the feed more frequently as emergencies and weather events call for it.
We utilize Facebook in a similar manner to Twitter for outage and restoration communications. A prominent link to our online electric outage map is also available there. Facebook allows us to share rich media content so you can also expect energy efficiency tips, community events, company news and updates, photos, videos, and links to relevant content from the energy industry each week. We are happy to respond to any customer inquiry if you are currently experiencing an issue and are unsure of your restoration status. You may also contact a Customer Service representative directly for similar information.
You can reach us regularly on Facebook between 9am - 5pm, Monday through Friday, though we do have coverage during non-business hours. We monitor and update the page more frequently as emergencies and weather events call for it.
Our website is mobile-friendly and resizes to present information for tablets and mobile phones.
A text version of our interactive electric outage map is available at www.unitil.com/outagelist. The tabular format is designed for mobile access from a variety of devices and contains the same information as the online outage map in a non-graphical display for non-iOS and Droid devices.
Twitter offers a mobile app (for Android and iPhone) and a mobile site. Customers are also able to receive tweets via text should they want to sign up for that feature. Text "follow Unitil" to 40404 to begin receiving our tweets; standard text rates apply. Facebook offers a mobile app (for Android and iPhone) as well.
We take a planned approach to restoring your service safely and quickly. Watch our short videos to learn more and how you can help.